Transporter Onboarding Support Representative

RunBuggy OMI • Tempe, AZ

2d • Onsite

About The Position

The Transporter Onboarding Support Representative supports transporters through onboarding and the early stages of their account lifecycle. The position focuses on accurate data entry and data hygiene, managing support inboxes, and providing inbound and outbound phone support so transporters are properly verified, informed, and set up to use the platform. Candidates must live within commuting distance of Tempe, Arizona. This is a full-time, on-site role.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and excellent organizational skills.
• Clear and professional phone and written communication skills.
• Ability to manage multiple tasks in a fast-paced, queue-based environment.
• Customer-focused mindset and willingness to learn onboarding processes and systems.
• Must be located within commuting distance of Tempe, Arizona.

Nice To Haves

• Prior customer support, call center, or onboarding experience.

Responsibilities

• Perform accurate data entry and maintain data hygiene across onboarding and account records.
• Manage and respond to inquiries through the Transporter Onboarding Support Inbox.
• Make outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists.
• Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management.
• Answer questions, provide guidance, and resolve issues professionally and efficiently.
• Document interactions clearly and escalate issues to Specialists or leadership as needed.
• Support additional operational tasks and projects as assigned.

Benefits

• Market-competitive pay based on education, experience, and location.
• Medical, dental, vision, life with AD&D, short-term disability, long-term disability, pet insurance, and identity theft protection.
• 401(k) retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• 12 company-paid holidays, vacation time, and sick time.
• Paid paternity and maternity leave.
• Monthly connectivity/home office stipend for employees working from home five days a week.
• Supportive environment for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED