Transportation Supervisor

Odawa Casino Resort•Petoskey, MI

About The Position

The Transportation Supervisor oversees daily Transportation Department operations, including shuttle and valet services, and ensures the safe, efficient, and professional operation of company vehicles. This working supervisor provides leadership, scheduling, training, operational support, and regulatory compliance. The role partners with the Facilities Manager to maintain guest service standards, fleet readiness, departmental goals, and organizational objectives. The position supervises and supports employees and operations, coordinates fleet maintenance and compliance, promotes safety, responds to incidents and emergencies, and handles departmental records, reports, and process improvements. The supervisor may transport guests, Team Members, and company personnel; cover staffing shortages; travel between company properties and local destinations; and support other company properties as needed. The role requires a valid Michigan Chauffeur License or CDL with Passenger endorsement, a valid DOT Medical Card, and the ability to maintain insurability and required gaming licensure.

Requirements

High school diploma or equivalent.
Either a minimum of two years of supervisory experience, including at least one year in transportation operations, or three years of supervisory experience with demonstrated transportation knowledge gained through employment at Odawa Casino Resort.
Valid Michigan Chauffeur License or Commercial Driver's License (CDL) with Passenger (P) endorsement.
Must be insurable under the organization's insurance carrier requirements.
Valid DOT Medical Card and continued eligibility.
Knowledge of applicable MDOT and DOT regulations.
Knowledge of transportation operations, fleet management, and vehicle safety standards.
Ability to troubleshoot vehicle issues and perform minor repairs.
Strong leadership, coaching, and employee development skills.
Effective verbal and written communication skills.
Strong organizational, analytical, and problem-solving abilities.
Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office applications and ability to learn specialized software systems.
Ability to work independently with limited supervision.
Ability to lift up to 50 pounds.
Ability to read, write, and speak English proficiently.
Availability to work flexible schedules, including evenings, weekends, holidays, overtime, and special events as business needs require.
Must be able to obtain and maintain a gaming license under regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under applicable law.
May be required to successfully complete a skills assessment.

Nice To Haves

Preference applies to Native Americans in accordance with applicable tribal law.

Responsibilities

Recommend hiring, termination, promotion, demotion, transfers, training opportunities, and merit increases; evaluate performance and create or adjust performance standards.
Supervise, schedule, and work within shuttle and valet operations as business needs require.
Monitor employee performance, appearance, attendance, and adherence to departmental and company standards.
Foster teamwork, accountability, continuous learning, and professional development.
Conduct department meetings and communicate operational updates and organizational information to Team Members.
Ensure required departmental training, certifications, and new-hire orientation are completed.
Oversee daily shuttle and valet operations to provide safe, efficient, guest-focused service.
Help cover staffing shortages, call-ins, and scheduling gaps.
Transport guests, Team Members, and company personnel as required.
Maintain knowledge of transportation procedures, safety requirements, emergency protocols, and applicable laws.
Coordinate and schedule preventative maintenance, inspections, repairs, and licensing requirements for company vehicles.
Monitor vehicle condition, presentation, cleanliness, and operational readiness; perform basic troubleshooting and minor repairs as directed.
Maintain records of inspections, maintenance, fuel usage, passenger logs, accidents, and operational activities.
Keep certifications, insurance documentation, licenses, and regulatory records current, and maintain compliance with DOT, MDOT, company, and regulatory requirements.
Promote a safe work environment; investigate, document, and report incidents, accidents, and complaints.
Ensure vehicle safety inspections are completed and documented, monitor compliance with safety procedures and company policies, and respond to emergencies and operational issues.
Prepare reports, maintain departmental records, and analyze operational data.
Assist in developing and maintaining departmental procedures, forms, and documentation.
Identify process improvements, service enhancements, and operational efficiencies.
Attend meetings and complete required training while maintaining confidentiality of sensitive company, employee, and guest information.
Maintain knowledge of company promotions, events, and activities; support operations at other company properties as needed; and perform other duties within the scope of the position.
Uphold the Odawa Casino mission and values in all aspects of the position.