Transportation Supervisor

GEODIS•Brentwood, TN

25d

About The Position

GEODIS is a global third-party logistics provider that supports the movement of goods for brands and manufacturers. The Transportation Supervisor monitors service calls and employee adherence to company policies and standardized work, addresses customer issues, escalates operational matters, and coordinates invoice resolution and carrier escalations. The role supports transportation planning, load planning, routing compliance, billing accuracy, and customer reporting. It also supervises hourly employees by preparing and approving schedules, arranging training, establishing cross-training initiatives, and assisting the manager with performance appraisals, discipline, and goal-setting. Travel of up to 10% is required, and overtime may be worked as needed to meet customer requirements and departmental priorities, including peak periods and month-, quarter-, or year-end activities.

Requirements

Minimum 3 years of related experience and training, or an equivalent combination of education and experience.
Minimum 1 year of experience managing direct reports.
Experience with Transportation Management Systems.
PC literacy, including Microsoft Word, Excel, and Outlook.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups of managers, customers, and coworkers.
Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.

Nice To Haves

Experience with optimization tools.

Responsibilities

Monitor service calls for employee demeanor, technical accuracy, and conformity to company policies and standardized work.
Recommend corrective action to address customer complaints.
Serve as the direct point of contact for customer issues requiring immediate attention.
Escalate operational issues to the manager when required.
Coordinate with FAP on invoice resolution and carrier escalation.
Prepare month-end close revenue accruals reports for the manager.
Prepare and work with the manager on customer QBRs.
Determine work procedures and ensure SOPs are completed and accurate.
Prepare work schedules and training for hourly employees.
Approve and track hourly team members' work schedules through UNITIME.
Support Senior Transportation Planners and Transportation Planners during contingencies by securing trucks for multiple customers while being cost-conscious and following business rules.
Collaborate with accounts payable to ensure timely and accurate processing of freight bills.
Audit invoices and assist the central billing team with discrepancy investigations.
Follow up with carriers to ensure timely receipt of invoices.
Manage customer requirements for load planning and routing compliance.
Establish cross-training initiatives within the team.
Assist the manager with team member performance appraisals, discipline, and goal-setting.
Travel up to 10%.
Work overtime as needed based on customer requirements or departmental priorities, including customer peaks and end-of-month, quarter, or year activities.

Benefits

Early access to wages through the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health beginning on the first day of employment.
Health insurance after 30 days of employment.
Dental insurance after 30 days of employment.
Vision insurance after 30 days of employment.
401(k) match.
Paid maternity leave.
Paid paternity leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts.
Free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.