Transportation Supervisor

National DCP • Lockport, IL

25d • Onsite

About The Position

The Transportation Supervisor supports transportation operations at the assigned distribution center, training and coaching Drivers and Delivery Assistants. The role is responsible for ensuring freight is delivered to member stores safely, legally, cost-efficiently, and on time. It has direct supervisory responsibilities and works with route drivers, Lead Drivers, Dunkin’ stores, distribution center teams, the Safety Manager, and external fleet providers as needed. The position is based in Lockport, Illinois, with a schedule of 9 a.m. to 7 p.m., Tuesday through Saturday. Overnight travel to hub locations may be required when overseeing those locations.

Requirements

• High school diploma or equivalent.
• 3 to 5 years of experience managing a high-volume delivery route.
• At least 2 years of supervisory experience in a transportation-related role within the quick-service restaurant industry.
• Strong understanding of Federal Motor Carrier Rules and Regulations.
• Knowledge of related OSHA standards and regulations.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience with an on-board computer system.
• Prior experience with routing software.
• Excellent verbal and written communication skills.
• Strong leadership and decision-making capabilities.
• Excellent interpersonal and collaboration skills.
• Willingness and ability to work flexible or extended schedules as needed.

Nice To Haves

• Food delivery experience.
• SAP experience.
• Appian routing software experience.
• A CDL license and current DOT medical card.

Responsibilities

• Direct and coordinate assigned route drivers to maximize performance in product delivery, cost-efficient equipment utilization, service, safety, and customer relations.
• Develop and coach Drivers on safety, driving, and customer service skills, and foster a team-oriented environment.
• Monitor Driver performance weekly through PeopleNet and counsel Drivers on performance issues and improvement areas.
• Supervise assigned Lead Drivers.
• Serve as a liaison between Dunkin’ stores and the Distribution Center to resolve delivery issues.
• Administer progressive discipline when required.
• Enforce company policies and DOT and FMCSA regulations.
• Assist the Operations Scheduler with drivers’ weekly schedules, vacations, and time-off requests.
• Orient and develop new drivers.
• Assist with compiling, monitoring, managing, and implementing driver performance metrics and incentive programs, if applicable.
• Manage fleet utilization and track vehicle and equipment status, including monitoring the Out of Service report and coordinating with Penske or Ryder as needed.
• Ensure compliance with DOT hours-of-service requirements.
• Respond promptly and effectively to breakdowns and accidents.
• Oversee assigned hub locations, including assessing routes and Drivers; overnight travel may be required.
• Assist the Router with daily route planning as needed.
• Work with the Safety Manager on safe driving techniques, proper lifting, and training in required DOT regulations.
• Accept and assist with special projects as required.

Benefits

• Competitive salary and bonus.
• Medical, dental, and vision insurance.
• Flexible Spending Account and Health Savings Account.
• Company-paid life, AD&D, short-term disability, and long-term disability coverage.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick, and discretionary time, and paid holidays.
• Employee assistance programs.
• Discount programs.
• Tuition reimbursement program.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED