Transportation Supervisor (WMHS), SID Collection

WM•Pompano Beach, FL

About The Position

The Transportation Supervisor oversees the transportation department at one or more locations within an assigned geography and provides leadership for those locations. The role serves as a liaison among customers, operations, customer service representatives, and the support team. It is responsible for coordinating routes and resources, addressing service issues, managing staff and equipment, supporting customer relationships, and ensuring safe, productive, and compliant operations.

Requirements

High school diploma or GED.
At least 3 years of previous supervisory experience in a structured environment.
At least 2 years of transportation or logistics experience, demonstrating the ability to plan and supervise the work of others.
Driver's license.

Responsibilities

Maintain inventory supplies to ensure adequate stock is available.
Manage route scheduling so scheduled customers are serviced by the end of the day; redirect manpower and resources when routes experience operational difficulties.
Manage driver debriefs for every route, ensure customer transactions are documented, and update route comments as needed.
Maintain customer service standards measured by metrics such as on-time service, missed stops, and loyalty; manage open orders and customer cancellation processes.
Develop customer relationships, conduct customer visits, and manage customer interaction records to address service issues.
Monitor operations and staff, recommend changes to methods, procedures, structure, or staffing, and improve resource utilization and work productivity.
Review payroll hours and overtime, manage route vehicles and other company equipment, and monitor routes to improve efficiency.
Select, train, and develop staff; communicate performance standards, conduct appraisals, and recommend salary adjustments, promotions, transfers, and dismissals.
Coach employees on career development and keep them informed about departmental and company matters through team meetings.
Conduct driver ride-alongs and spot checks; perform pre-employment screening and driver orientation; review CSRs, hold monthly safety meetings, and complete daily yard walks.
Track and enter DOT hours in JJ Keller; administer company policies and procedures and ensure compliance and safe, productive work.
Conduct scheduled safety meetings and maintain Driver Qualification Files, DOT Log Files, and Vehicle Condition Reports, ensuring records are accurate and complete.
Perform other assigned duties and responsibilities.