Transportation Supervisor (WMHS), SID Collection

Waste Management, Inc. (WM)•Pompano Beach, FL

About The Position

The Transportation Supervisor oversees the transportation department at one or more locations within an assigned geography and provides leadership at those locations. The position serves as a liaison among customers, operations, customer service representatives (CSRs), and support teams. The role manages transportation operations, customer service, staffing and team development, productivity, equipment, and safety and regulatory compliance. It is designated safety sensitive and requires strict compliance with safety rules and protocols; drug and alcohol testing may be required in accordance with government regulations and company policies. The position primarily operates in a professional office environment and routinely uses standard office equipment. Physical activities listed for the role include standing, walking, sitting, lifting, pushing, pulling, crouching, reaching, handling, talking, and hearing. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. Additional offerings include a stock purchase plan, company matching on a 401(k), paid vacation, holidays, and personal days. Benefits may vary by site.

Requirements

High school diploma or GED.
At least 3 years of previous supervisory experience in a structured environment.
At least 2 years of transportation or logistics experience, demonstrating the ability to plan and supervise the work of others.
Driver's license.

Responsibilities

Maintain adequate inventory of supplies.
Manage route scheduling to ensure scheduled customers are serviced by the end of the day, redirecting personnel and resources as needed when routes encounter operational difficulties.
Manage the driver debrief process for every route and ensure documentation is available for every customer transaction; update route comments as required.
Maintain customer service standards measured by key metrics such as on-time service, missed stops, and loyalty.
Manage open-order reports and resolve service issues.
Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date.
Develop relationships with customers and establish contacts who can provide accurate service feedback.
Conduct customer visits to review service.
Manage customer interaction records to resolve service issues.
Monitor operations and staff, recommending changes to methods, procedures, structure, or personnel to optimize resource use.
Monitor department productivity, report on trends, and recommend and implement improvements.
Review payroll hours to ensure overtime is necessary and employees are working efficiently.
Manage route vehicles, containers, load bars and straps, hand-trucks, PDTs, printers, and other company equipment and assets.
Monitor routes to improve route efficiency.
Select, train, and develop an effective, efficient, and qualified diverse workforce.
Establish and communicate performance standards and objectives and conduct performance appraisals.
Recommend salary adjustments, promotions, transfers, and dismissals.
Coach employees on educational and job opportunities and keep them informed about departmental and company developments through team meetings.
Conduct ride-alongs to ensure Route Drivers work safely, efficiently, and productively and provide strong customer service.
Conduct spot checks to reinforce proper Route Driver behavior and communicate the value provided to customers.
Perform pre-employment screening activities and new Route Driver orientation; review CSRs and conduct monthly safety meetings.
Complete a daily yard walk.
Track and input DOT hours using JJ Keller.
Administer company policies and procedures, communicate and interpret them as necessary, and ensure compliance and safety.
Monitor employees' safe and productive performance and recommend changes or improvements to prevent accidents or injuries.
Conduct regularly scheduled safety meetings, including monthly safety, committee, and tailgate meetings.
Oversee and participate in maintaining Driver Qualification Files, DOT Log Files, and Vehicle Condition Reports for Route Drivers and equipment; ensure records are accurate and complete and maintain DOT files.
Perform other assigned duties and responsibilities.