Transportation Supervisor

DePelchin Children’s Center•Houston, TX

25d•Onsite

About The Position

The Transportation Supervisor provides hope-centered leadership, supervision, and operational oversight for transportation and supervised visitation services. The role supervises staff who transport children, youth, and families to appointments, placements, family visits, and other authorized activities, ensuring services are safe, timely, reliable, properly documented, and responsive to individual needs. The supervisor works with children, families, caregivers, agency staff, providers, and community partners to reduce transportation barriers, preserve family connections, and support safety, permanency, and well-being. This is a full-time, exempt, office-based position serving Regions 6a and/or 6b, with specific work locations to be assigned. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Regular travel is required across Harris County and the 12-county service region, and reliable transportation is required. The work includes frequent interaction with children, families, stakeholders, providers, and governmental agencies and may involve emotionally challenging, crisis-oriented, or high-stress situations.

Requirements

At least five years of experience in the child welfare field, including Preparation for Adult Living (PAL), Local Permanency Services (LPS), Foster Care, Conservatorship, or Family-Based Services.
At least three years of supervisory or management experience leading staff, overseeing case workers, or overseeing supervisory units.
Excellent verbal and written communication skills, including the ability to work with diverse individuals.
Strong organizational, planning, prioritization, and attention-to-detail skills, with the ability to manage multiple programs, responsibilities, and deadlines.
Strong critical-thinking, assessment, and problem-solving skills.
Ability to work independently while fostering collaboration across departments.
Proficiency with Microsoft Windows, web-based applications, case management systems, and online research and search tools.
Ability to maintain strict confidentiality and appropriately safeguard client and agency information.
Strong leadership, coaching, and team-building skills, with the ability to foster hope-centered practices.
Reliable transportation for regular travel across Harris County and the 12-county service region.

Responsibilities

Supervise, coach, and develop transportation staff using a hope-centered approach that promotes accountability, professional growth, and quality service delivery.
Manage daily transportation and visitation operations, including service requests, staff assignments, schedules, workloads, leave coverage, and resource needs.
Ensure children, youth, and families receive safe, timely, reliable, respectful, and culturally responsive transportation and visitation services.
Ensure staff appropriately observe or supervise parent-child visits, document services, and promptly communicate safety, behavioral, or well-being concerns.
Guide staff and resolve scheduling conflicts, transportation barriers, behavioral concerns, safety issues, missed services, and other service disruptions.
Ensure incidents, accidents, complaints, missed services, and safety concerns are documented, communicated, escalated, and addressed in accordance with established requirements.
Monitor transportation logs, visitation notes, client-contact records, mileage reports, forms, and system entries for accuracy, completeness, and timely documentation.
Ensure staff maintain required driver qualifications and comply with vehicle-safety requirements, agency procedures, confidentiality standards, and applicable transportation requirements.
Monitor staff and program performance through direct observation, record reviews, performance data, participant feedback, and other quality-assurance activities; address performance or service-delivery concerns.
Collect and analyze program data and prepare administrative, operational, and performance reports to support program oversight and continuous improvement.
Develop and implement training, procedures, tools, and resources to strengthen staff competency, consistency, safety, and hope-centered service delivery.
Coordinate vehicle and transportation resources, including maintenance, inspections, insurance documentation, and fuel usage.
Collaborate with children, families, caregivers, agency staff, providers, and community partners to coordinate services, resolve barriers, and support child- and family-centered outcomes.
Promote trauma-informed, culturally responsive, family-centered, and hope-centered practices that preserve client dignity, voice, individual strengths, and confidentiality.