Transportation Supervisor

gategroup•New York, NY

3d•$66,300 - $70,000

About The Position

The Transportation Supervisor oversees drivers and driver assistants who coordinate services between the kitchen and drivers, and controls activities on the dock. The role supports safe, timely, and accurate catering operations for airline accounts, while maintaining quality, customer specifications, regulatory compliance, company policies, and financial goals. The supervisor directs daily staffing, work assignments, schedules, workflow, training, and employee performance. This includes coaching, counseling, evaluations, corrective action, employee retention, and coordination with HR and other support functions. The role also works with operations and maintenance teams to address equipment and fleet needs, and prepares required management reports. The position is full-time, exempt, and has geographic responsibility for the USA. It reports to the Manager, Ops, Transport. The team may include up to 80 employees, with an average of 16 direct reports as described in the posting. The stated work environment is normal. Travel is not required.

Requirements

High school diploma or GED.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent experience in a related field, is preferred.
Strong leadership skills and the ability to successfully manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide positive and negative employee feedback daily.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe certification.
Ability to express oneself clearly and effectively in speaking and writing, listen attentively, and ensure communication is understood.

Nice To Haves

Associate degree.
Current or previous labor relations experience.
ServSafe certification.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Maintain quality production standards for all accounts.
Obtain control sheets and assign team drivers to flights each day.
Check the dock to ensure employees have required equipment and trucks depart according to schedule.
Verify teams are catering the correct aircraft and flights.
Ensure employees follow safety procedures and Airport Transport Authority badging requirements.
Work with management staff to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain service requirements and updates from airlines.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure equipment is not left behind after flights leave.
Ensure secure and proper transportation of galleys and maintain vehicle cleanliness.
Ensure safety, quality, and compliance with customer specifications, regulatory requirements, and company policies and procedures.
Ensure specifications, airline diagrams, and other standards are accurate according to airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on preventive maintenance schedules for machinery and fleet, and report maintenance and repair issues promptly.
Maintain company policies and procedures and specification books for airline customers.
Meet financial goals related to materials, productivity, overtime, and labor.
Prepare management reports, including attendance, HACCP, and labor reports, as required.
Supervise drivers and driver assistants.
Conduct performance evaluations, coach and counsel employees, prepare corrective actions, and liaise with HR and other support functions as appropriate.
Balance workflow by dividing responsibilities among employees on each shift, including assigning responsibilities and workstations.
Plan daily manpower and assign responsibilities and workstations.
Determine whether to call employees in to cover staffing needs, such as sick calls, vacation relief, medical leaves, or volume changes.
Determine staffing needs by shift in conjunction with department leaders.
Ensure compliance with the company Wage & Hour policy, including rest and meal breaks and required company processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Monitor daily manpower planning and schedule employees.
Support employee retention and reduce employee turnover.
Prepare employee coaching, counseling, and corrective actions in accordance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
Verify that union-represented employees have correct pay rates based on wage scales and seniority.
For OP73 and OP78 only, ensure employees complete required company training, including ServSafe.
Comply with all required company policies, procedures, processes, and training requirements.