Transportation Specialist (2nd Shift)

Ascent Global Logistics•Hudson, OH

About The Position

The Transportation Specialist for Ascent Global Logistics – LTL Brokerage is responsible for quoting and scheduling LTL, Volume LTL, and/or Expedite shipments to help customers save costs and receive a high level of service. The role communicates directly with customers to meet their shipping needs and add value to their experience with Ascent Global Logistics. The position receives shipment information by phone or email, rates shipments with carriers, reviews and executes quotes and shipments submitted through the web portal, and selects carriers to provide competitive quotes. It ensures timely pickup and scheduled delivery, dispatches assigned carriers, and provides bills of lading to customers or shipper contacts. The specialist also tracks shipments, resolves customer issues and shipment exceptions, follows internal and customer procedures, and contributes to operational improvements. The schedule is Monday through Friday, 12:00 p.m. to 9:00 p.m. EST. The role may provide after-hours customer support when assigned and requires flexibility to work shifts.

Requirements

At least 2 years of customer service, transportation management, or 3PL experience.
Understanding of LTL rating, including freight class, density, and NMFC determination.
Knowledge of LTL carrier tariffs, rules, and accessorial charges.
Ability to effectively present and communicate with customers.
Understanding of transportation management systems (TMS).
Ability to manage inbound and outbound calls and communicate effectively and responsively by email.
Ability to convey business and service requirements to outside vendors.
Ability to work flexible shifts.

Nice To Haves

College degree preferred.

Responsibilities

Receive shipment information by phone or email and conduct carrier rating to support customer cost savings.
Review, approve, and execute quotes and shipments submitted via the web portal.
Provide competitive customer quotes through effective rating and carrier selection.
Ensure shipments are picked up promptly and delivered as scheduled to meet customer requirements.
Dispatch carriers assigned to shipments and provide bills of lading to customers and/or shipper contacts.
Resolve customer issues and recommend corrective and preventive actions to improve service.
Track and trace shipments as required or requested by customers.
Recommend, develop, and enhance operational procedures to improve internal processes and resolve shipment exceptions.
Follow internal and customer standard operating procedures to provide consistent service quality.
Perform special projects and other duties assigned by management.
Meet assigned team or individual key performance indicators.
Work within a dedicated team environment to provide consistent service.
Provide after-hours customer support when assigned.