Transportation Specialist (2nd Shift)

Ascent Global Logistics•Hudson, OH

4d•$20 - $22

About The Position

The Transportation Specialist for Ascent Global Logistics – LTL Brokerage is responsible for quoting and scheduling LTL, Volume LTL, and/or expedited shipments to achieve cost savings and provide high-quality customer service. The role communicates directly with customers to meet shipping needs and add value to their experience with Ascent Global Logistics. The position works Monday through Friday, 12:00 p.m. EST to 9:00 p.m. EST.

Requirements

At least 2 years of customer service, transportation management, or third-party logistics (3PL) experience.
Understanding of LTL rating, including freight class, density, and NMFC determination.
Knowledge of LTL carrier tariffs, rules, and accessorial charges.
Ability to present information and communicate effectively with customers.
Understanding of transportation management systems (TMS).
Ability to manage inbound and outbound calls and communicate effectively and responsively by email.
Ability to convey business and service requirements to outside vendors.
Ability to work flexible shifts.

Nice To Haves

College degree preferred.

Responsibilities

Receive shipment information by phone or email and rate shipments with carriers to support customer cost savings.
Review, approve, and execute quotes and shipments submitted through the web portal.
Provide competitive customer quotes through effective rating and carrier selection.
Ensure shipments are picked up on time and delivered as scheduled to meet customer requirements.
Dispatch carriers assigned to shipments and provide bills of lading to customers and/or shipper contacts.
Resolve customer issues and recommend corrective and preventive actions to improve service.
Track and trace shipments as required or requested by customers.
Recommend, develop, and improve operational procedures to enhance internal processes and resolve shipment exceptions.
Follow internal and customer standard operating procedures to provide consistent quality service.
Perform special projects and other duties assigned by management.
Meet assigned team and individual key performance indicators.
Work within a dedicated team to provide consistent service.
Provide after-hours customer support when assigned.