3rd Shift Transportation Specialist

Carter LOGISTEED Logistics•Anderson, IN

1d•$18 - $20

About The Position

As a member of the customer service team, the Transportation Specialist manages customer relationships throughout the order process. The role takes ownership of freight by creating and tracking orders, anticipating problems, and providing solutions intended to exceed customer expectations. This is an office position within a crossdock facility. The role may access the crossdock and must follow the applicable personal protective equipment requirements, including wearing a reflective vest, shirt, or jacket and steel-toe shoes or shoe coverings. The position is full-time, on the 3rd shift, Monday through Friday, from 11:30 p.m. to 7:30 a.m. The role reports to the Logistics Manager and has no supervisory responsibilities.

Requirements

High school diploma or GED required.
Strong written and verbal communication abilities.
Excellent problem analysis skills.
Ability to work in a high-stress environment and adjust to continuously changing priorities.
Professional demeanor and positive attitude.
Proficiency in Microsoft Word, Excel, and Outlook email.
Ability to learn new programs as necessary.
Solid work history and willingness to function successfully in a team environment.
Follow applicable PPE requirements when entering the crossdock area.

Nice To Haves

College degree and/or one year of transportation and customer service experience.

Responsibilities

Maintain working knowledge of transportation systems after initial training.
Initiate contact with carriers and customers when appropriate.
Facilitate complete and thorough communication between carriers and customers.
Organize and track freight according to an appropriate schedule.
Communicate and escalate events through management channels.
Compose office-appropriate communications through a variety of media.
Continue proactive solutions within the network.
Provide hands-on support when other team members are absent or during peak times.
Work with peers to develop best practices shared across field office networks.
Adapt to changing processes while working toward standardization.