Transportation Specialist, VMT - Full Time

Valley Health System•Winchester, VA

About The Position

The Transportation Specialist provides safe, reliable, customer-focused non-medical transportation and paratransit services for clients traveling to and from medical facilities. Under the direction of Valley Medical Transport’s Dispatch Center and Team Leader, the role transports ambulatory, stretcher, and wheelchair-bound clients while maintaining safety standards and communicating effectively with internal and external stakeholders. The position includes specialized wheelchair and stretcher van transportation, non-emergency ambulance assistance, and general client support. The specialist must ensure clients and mobility devices are properly loaded, transferred, and secured; follow applicable safety policies and regulatory guidelines; and maintain vehicle readiness and cleanliness. The role also involves meeting scheduled pickup and appointment times, coordinating with Dispatch, completing vehicle checklists, and reporting vehicle or operational issues to leadership.

Requirements

Must be at least 18 years of age.
Must maintain a driving record acceptable to the company’s insurance carrier.
Must satisfy and maintain the requirements for a valid driver’s license.
Must obtain and maintain a Medical Examiner’s Certification based on a DOT-equivalent physical examination.
Must submit to periodic drug screening as defined by applicable federal, state, and Valley Health policies.
BLS Certification (Basic Life Support), American Heart Association Healthcare Provider (HCP) approved, is required within 60 days of hire.
CPR is required by the specified deadline: August 6, 2026, for employees hired on or before June 7, 2026, or within 60 days of hire for employees hired after June 7, 2026.
First Aid is required by the specified deadline: August 6, 2026, for employees hired on or before June 7, 2026, or within 60 days of hire for employees hired after June 7, 2026.
Emergency Vehicle Operators Course (EVOC) is required by August 6, 2026, for employees hired on or before June 7, 2026, or within 60 days of hire for employees hired after June 7, 2026; EVOC is provided during orientation.
Emergency Medical Vehicle Operator Certification (EMVO) is required by June 7, 2027, for employees hired on or before June 7, 2026, or within 12 months of hire for employees hired after June 7, 2026.
Trauma Informed Care Training is required by August 7, 2027, for employees hired on or before June 7, 2026, or within 12 months of hire for employees hired after June 7, 2026.
Suicide and Crisis Intervention Training is required by August 7, 2027, for employees hired on or before June 7, 2026, or within 12 months of hire for employees hired after June 7, 2026.

Nice To Haves

High school diploma or equivalent is preferred.
Experience using adaptive equipment and wheelchair lift systems is preferred.
Experience providing care and support for older adults and individuals with disabilities is preferred.

Responsibilities

Provide specialized wheelchair and stretcher van transportation, non-emergency ambulance assistance, and general client support.
Load, secure, and transfer clients and ensure passengers and mobility devices remain properly secured.
Follow regulatory guidelines and safety policies.
Operate non-emergency ambulances and assist ambulance attendants as needed.
Obtain accurate directions to client locations and medical facilities.
Meet scheduled pickup and appointment times.
Maintain vehicle readiness and cleanliness in accordance with organizational standards.
Communicate frequently and effectively with the Dispatch Center using approved communication tools and follow transport procedures.
Immediately report issues that may delay pickups or appointment times.
Collaborate with Division management, physicians, nurses, and staff regarding transportation operations.
Complete daily and monthly vehicle checklists.
Report checklist findings and recommend repairs or replacement of safety equipment and supplies to leadership.