Transportation Solutions Manager - Mexico & Puerto Rico

Saia Inc. • Jacksonville, FL

5d

About The Position

Drives profitable growth and customer acquisition in the Mexico and Puerto Rico markets. Serves as the subject matter expert for these markets, partnering with Sales and cross-functional teams to identify customer needs, develop value-based transportation solutions, and support execution. Supports both Saia Logistics and Saia LTL by expanding market share, revenue, customer adoption, and profitability.

The role develops market growth strategies, supports customers and Sales throughout the sales process, and collaborates across functions to design and implement transportation solutions. It also maintains relationships with customers, carriers, customs brokers, interline partners, and other service providers; provides market expertise and Sales education; and monitors commercial and service performance to identify growth opportunities and corrective actions. Travel, including overnight, domestic, and international travel, is required to support the markets.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Strong consultative selling, business development, negotiation, strategic planning, presentation, training, and relationship-management skills.
• Ability to evaluate complex customer transportation needs, develop business cases, communicate value, and work across functions from opportunity discovery through implementation.
• Proficiency with Salesforce, Power BI, Microsoft Excel, and Microsoft Office, including the ability to analyze pipeline and performance data and translate insights into growth strategies.
• Ability to communicate effectively in English.

Nice To Haves

• Bachelor’s degree in business, logistics, supply chain, transportation, or a related field.
• 5+ years of relevant sales, business development, transportation, or logistics experience, preferably with demonstrated success in Mexico cross-border and/or Puerto Rico offshore transportation.
• Working knowledge of Mexico cross-border transportation, including customs processes, documentation, border operations, carrier networks, service requirements, and trade-lane dynamics.
• Working knowledge of Puerto Rico offshore transportation, including ocean/intermodal service models, documentation requirements, carrier and port networks, transit considerations, and market dynamics.
• Understanding of LTL and logistics solutions and how they integrate with Mexico cross-border and Puerto Rico offshore services.
• Spanish-language proficiency for supporting the Mexico market.

Responsibilities

• Partner with Sales to identify, develop, and close new business opportunities for Mexico and Puerto Rico.
• Develop and execute growth strategies for target customers, industries, regions, trade lanes, and service capabilities in Mexico and Puerto Rico.
• Support customer discovery, strategic sales calls, solution presentations, opportunity qualification, and progression through the sales process.
• Assess customer transportation and supply chain requirements and collaborate on solution design, pricing, proposals, and business cases that improve cost, service, transit performance, and customer value.
• Develop and maintain relationships with customers, carriers, customs brokers, interline partners, and other service providers supporting Mexico and Puerto Rico transportation.
• Collaborate with Operations, Pricing, Technology, Customer Service, Sales, carriers, and service providers on implementation, service execution, issue resolution, and customer satisfaction.
• Serve as an internal and external subject matter expert on Mexico cross-border and Puerto Rico offshore transportation, including service capabilities, trade lanes, customs and documentation requirements, carrier networks, market conditions, competitive offerings, and emerging customer needs.
• Partner with Marketing and Sales Enablement to develop market-specific sales tools, customer materials, value messaging, training, and field support.
• Monitor pipeline activity, conversion, revenue, profitability, market share, and service performance for Mexico and Puerto Rico to identify growth opportunities and corrective actions.
• Provide ongoing education and support to Sales to strengthen opportunity identification, customer conversations, and solution selling in Mexico and Puerto Rico.

Benefits

• Competitive compensation and great benefits.
• Employee performance rewards and opportunities for learning skills and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED