Transportation Senior Analyst, Supplier & Retailer Appointment

Exol•USA Brooksville, FL

11h•Onsite

About The Position

Exol is seeking a Transportation Senior Analyst, Supplier & Retailer Appointment to coordinate pickup and delivery appointments for an assigned DC/POD. The role is the primary transportation contact for suppliers, delivery locations, retailer scheduling teams, and related stakeholders, ensuring appointment windows support the approved transportation plan and customer commitments. The Analyst uses Manhattan TMS, retailer and supplier portals, and related operating systems to request, confirm, maintain, and communicate appointments; resolve scheduling conflicts; and protect shipment flow from pickup readiness through final delivery. The role coordinates supplier pickup scheduling and shipment readiness, manages retailer and delivery appointments, maintains accurate schedules and system data, and resolves appointment and shipment exceptions. It also communicates shipment status and risks, tracks appointment performance, and supports service-reliability improvements through issue resolution and root cause analysis. The position is based in Tampa, Florida. Up to 25% travel may be required, including driving and/or flying to client and customer locations. The employee must have a valid driver’s license and personally manage travel expenses on a credit card for bi-weekly reimbursement.

Requirements

At least 5 years of experience in transportation scheduling, appointment management, logistics coordination, transportation operations, or customer service.
Working knowledge of pickup and delivery appointment processes and time-sensitive transportation execution.
Experience using transportation management systems, scheduling platforms, ERP systems, or similar operational tools.
Strong communication, organization, attention to detail, and problem-solving skills.
Proficiency with Microsoft Excel, Outlook, and other collaboration tools.
Valid driver’s license and ability to drive and/or fly to client and other customer locations.
Ability to own a credit card and manage expenses personally for bi-weekly reimbursement.

Nice To Haves

Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or a related field, or equivalent industry experience.
Experience supporting retailer consolidation, cross-dock, multi-stop, inbound, or appointment-driven transportation operations.
Experience with Manhattan TMS, retailer scheduling portals, or supplier appointment systems.
Familiarity with EDI/API-enabled scheduling workflows, Proof of Delivery requirements, detention drivers, and transportation service metrics.
Experience in high-volume transportation, logistics, 3PL, or retail supply chain environments.

Responsibilities

Coordinate supplier pickup scheduling and shipment readiness, validate load requirements, and address scheduling risks to support transportation plan execution.
Manage retailer appointments, delivery requirements, and compliance with customer-specific receiving processes and constraints.
Align transportation schedules with operational plans and ensure data accuracy in Manhattan TMS.
Proactively address appointment and shipment exceptions.
Resolve and oversee transportation scheduling and delivery exceptions, lead recovery actions, and support root cause analysis and operational improvements.
Communicate shipment status and risks to relevant stakeholders.
Track appointment performance and support continuous improvement initiatives to improve service reliability.