Transportation Program Supervisor

Ascension Recovery Services • Morgantown, WV

4d • Onsite

About The Position

Wise Path Recovery Center – Aurora is launching a trauma-informed, non-emergency medical transportation program serving individuals across north-central West Virginia. The program connects individuals to substance use disorder treatment, behavioral health services, medication-assisted treatment, aftercare appointments, and other recovery-related services. The Transportation Program Supervisor will build and lead the program’s day-to-day operations in Morgantown, including dispatch, driver scheduling, fleet management, regulatory and Medicaid broker compliance, trip documentation, and supervision of Driver/Transporters. The role combines hands-on leadership with compassionate support for individuals who may be experiencing crisis or navigating early recovery.

The position is based at 900 Fairmont Road, Morgantown, West Virginia, and requires local travel throughout north-central West Virginia. The schedule is primarily weekday business hours, with flexibility to support early morning, evening, and weekend transportation needs. Transportation services generally operate Monday through Friday from 8:00 a.m. to 10:00 p.m.; weekend transportation is by appointment. The supervisor may occasionally provide direct transportation coverage. Compensation is $48,000 annually. The position is currently funded through a West Virginia Rural Health Transformation Program grant through September 30, 2027.

Employment is contingent upon successful completion of required pre-employment and ongoing screenings. Before transporting riders, the supervisor may also need to complete required safety, passenger assistance, confidentiality, and other organizational training. Eligible team members may receive an employer contribution toward health insurance or retirement benefits in accordance with applicable program and company benefit offerings.

Requirements

• At least 2 years of supervisory experience in transportation, dispatch, healthcare operations, behavioral health, human services, or a related environment.
• At least 18 years of age.
• Valid driver's license and ability to meet company automobile insurance eligibility requirements.
• Ability to meet all Driver/Transporter screening requirements because the position may provide backup transportation.
• Strong organizational and scheduling skills.
• Comfort using scheduling systems and spreadsheets and maintaining detailed operational records.
• Ability to manage competing priorities in a fast-moving environment.
• Strong communication and problem-solving skills.
• Ability to lead employees with accountability and respect.
• Ability to remain calm and professional with individuals experiencing crisis, behavioral health challenges, or early recovery.
• Successful completion of required pre-employment and ongoing screenings, which may include criminal background, sex offender registry, child abuse registry, federal healthcare exclusion, motor vehicle record, and 10-panel drug screening.
• Completion, before transporting riders, of required training that may include First Aid/CPR/AED, defensive driving, CTAA Passenger Assistance, Safety and Sensitivity (PASS), HIPAA and confidentiality, and other organizational or transportation safety training.

Nice To Haves

• Experience with non-emergency medical transportation, paratransit, healthcare transportation, or Medicaid transportation programs.
• Experience with Modivcare or another Medicaid transportation broker.
• West Virginia Peer Recovery Support Specialist certification.
• Lived experience of recovery or experience supporting individuals affected by substance use disorders.
• Familiarity with HIPAA, 42 CFR Part 2, healthcare compliance, or behavioral health confidentiality requirements.

Responsibilities

• Oversee daily transportation operations, including trip requests, dispatch, driver assignments, and vehicle scheduling.
• Coordinate standing, scheduled, and same-week transportation requests; apply established prioritization criteria when demand exceeds availability.
• Accept and manage transportation assignments through Modivcare and ensure services meet applicable pickup, wait-time, cancellation, documentation, and reporting requirements.
• Monitor daily transportation activity and resolve scheduling, staffing, and service disruptions; provide backup driving coverage when necessary.
• Recruit, onboard, train, supervise, and evaluate Driver/Transporters.
• Build staggered driver schedules to meet demand while appropriately managing overtime, and maintain staffing for weekday services and weekend appointments.
• Set and enforce expectations for safety, professionalism, attendance, documentation, and rider experience; coach and hold team members accountable.
• Maintain complete and current driver qualification files and ensure required documentation is submitted to Modivcare before drivers transport riders and during annual renewals.
• Track driver screenings, credential renewals, and training requirements, and remove drivers from transportation duties when eligibility or compliance requirements are no longer met.
• Coordinate preventive vehicle maintenance and repairs; maintain vehicle registration and insurance documentation; coordinate inspections and keep vehicles safe, clean, equipped, and ready for service.
• Maintain accurate fleet maintenance and inspection records.
• Ensure transportation documentation is accurate and timely; review trip logs for required rider signatures and transportation details.
• Track ride volume, on-time performance, completed trips, cancellations, and no-shows; maintain data for monthly operational, grant, and compliance reporting.
• Serve as a primary operational contact for treatment providers, referral partners, and community stakeholders.
• Respond compassionately and professionally to rider questions, concerns, and complaints; investigate incidents, accidents, complaints, and service concerns.
• Escalate significant safety or compliance issues to leadership.
• Develop and maintain standard operating procedures for dispatch, rider communication, pickup and drop-off, incident escalation, vehicle inspections, and trip documentation.
• Maintain processes for employees to report suspected fraud, waste, or abuse, including confidential or anonymous reporting when appropriate; escalate and report compliance concerns as required.
• Protect patient and rider information in accordance with applicable confidentiality requirements.

Benefits

• Eligible team members may receive an employer contribution toward health insurance or retirement benefits, subject to applicable program and company benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed