Transportation Program Supervisor

Ascension Recovery Services • Morgantown, WV

3d • Onsite

About The Position

Wise Path Recovery Center – Aurora is launching a trauma-informed, non-emergency medical transportation program serving individuals across north-central West Virginia. The program connects people to substance use disorder treatment, behavioral health services, medication-assisted treatment, aftercare appointments, and other recovery-related services. The Transportation Program Supervisor will help build and lead the program in Morgantown, overseeing its day-to-day operations, dispatch, driver scheduling, fleet management, regulatory and Medicaid broker compliance, trip documentation, and Driver/Transporter team.

This hands-on leadership role calls for someone who can build systems, manage multiple priorities, hold a team accountable, and work compassionately with people experiencing crisis or navigating early recovery. Local travel throughout north-central West Virginia is required. The role is primarily scheduled during weekday business hours, with flexibility to support transportation needs outside those hours. Transportation services generally run Monday through Friday, 8:00 a.m. to 10:00 p.m.; weekend transportation is by appointment. The supervisor may occasionally provide direct transportation coverage.

The position pays $48,000 annually and is currently funded through a West Virginia Rural Health Transformation Program grant through September 30, 2027. Eligible team members may receive an employer contribution toward health insurance or retirement benefits in accordance with applicable program and company offerings.

Requirements

• At least 2 years of supervisory experience in transportation, dispatch, healthcare operations, behavioral health, human services, or a related environment.
• Must be at least 18 years of age.
• Valid driver’s license and ability to meet company automobile insurance eligibility requirements.
• Ability to successfully meet all Driver/Transporter screening requirements because the position may provide backup transportation.
• Strong organizational and scheduling skills.
• Comfort working with scheduling systems, spreadsheets, and detailed operational records.
• Ability to manage competing priorities in a fast-moving environment.
• Strong communication and problem-solving skills.
• Ability to lead employees with accountability and respect.
• Ability to remain calm and professional when working with individuals experiencing crisis, behavioral health challenges, or early recovery.
• Successful completion of required pre-employment and ongoing screening, which may include national criminal background, sex offender registry, child abuse registry, federal healthcare exclusion, motor vehicle record, and 10-panel drug screenings.
• Completion of required training before transporting riders, which may include First Aid/CPR/AED, defensive driving, CTAA Passenger Assistance, Safety and Sensitivity (PASS), HIPAA and confidentiality, and other organizational or transportation safety training.

Nice To Haves

• Experience with non-emergency medical transportation, paratransit, healthcare transportation, or Medicaid transportation programs.
• Experience working with Modivcare or another Medicaid transportation broker.
• West Virginia Peer Recovery Support Specialist certification.
• Lived experience of recovery or experience supporting individuals affected by substance use disorders.
• Familiarity with HIPAA, 42 CFR Part 2, healthcare compliance, or behavioral health confidentiality requirements.

Responsibilities

• Oversee daily transportation operations, including trip requests, dispatch, driver assignments, and vehicle scheduling.
• Coordinate standing, scheduled, and same-week transportation requests, and apply trip-prioritization criteria when demand exceeds availability.
• Accept and manage transportation assignments through Modivcare, West Virginia’s Medicaid non-emergency medical transportation broker.
• Ensure transportation services meet applicable pickup, wait-time, cancellation, documentation, and reporting requirements.
• Monitor daily transportation activity and resolve scheduling, staffing, or service disruptions.
• Provide backup driving coverage when necessary.
• Recruit, onboard, train, supervise, and evaluate Driver/Transporters.
• Build staggered driver schedules that support demand while appropriately managing overtime, and maintain coverage for weekday services and weekend appointments.
• Set performance expectations and provide coaching and accountability regarding safety, professionalism, attendance, documentation, and rider experience.
• Maintain current driver qualification files and ensure required documentation is submitted to Modivcare before drivers transport riders and for annual renewals.
• Track driver screenings, credential renewals, and training requirements; remove drivers from transportation duties if eligibility or compliance requirements are no longer met.
• Coordinate preventive vehicle maintenance, repairs, registration, insurance documentation, and required inspections.
• Ensure vehicles contain required safety equipment and remain safe, clean, and ready for service; maintain fleet maintenance and inspection records.
• Ensure transportation documentation is completed accurately and on time, and review trip logs for required rider signatures and transportation details.
• Track rides provided, on-time performance, completed trips, cancellations, and no-shows, and maintain data for monthly operational, grant, and compliance reporting.
• Serve as a primary operational contact for treatment providers, referral partners, and community stakeholders.
• Respond professionally and compassionately to rider questions, concerns, and complaints; investigate incidents, accidents, complaints, and service concerns.
• Coordinate escalation of significant safety or compliance issues to leadership.
• Develop and maintain standard operating procedures for dispatch, rider communication, pickup and drop-off, incident escalation, vehicle inspections, and trip documentation.
• Maintain processes for employees to report suspected fraud, waste, or abuse, including confidential or anonymous reporting when appropriate.
• Escalate and report compliance concerns in accordance with organizational and Modivcare requirements.
• Protect patient and rider information in accordance with applicable confidentiality requirements.

Benefits

• Eligible team members may receive an employer contribution toward health insurance or retirement benefits in accordance with applicable program and company benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed