Transportation Program Manager

Tri-Valley Opportunity Council•Roseau, MN

About The Position

The Transportation Program Manager works under the direction of the Transportation Programs Director and is responsible for overseeing daily operations of the Public Transportation Program and its Bus Drivers to ensure efficient, effective, safe, and reliable transportation services. The position supervises Bus Drivers and Transit Route Coordinators and serves as a primary contact for clients and staff regarding program operations. It requires working effectively with people from varied educational, economic, and cultural backgrounds. The role supports program administration, including preparing staff schedules, arranging substitutes, monitoring driver hours and records, assisting with reports, grants, recruiting, hiring paperwork, onboarding, compliance, budget expansion research, service assessments, and implementation and training for transportation systems. It coordinates transportation routes and office operations, may fill in for a bus route or dispatching, and assists with facility maintenance, inspections, safety administration, vendor coordination, and facility access systems. The manager also supports marketing, outreach, and public relations; coordinates professional development and training; maintains knowledge of program policies and transportation regulations; and provides staff supervision and leadership. Responsibilities include staff training, performance feedback and appraisals, goal setting, accountability, and fostering a safe, respectful, and productive workplace. The position oversees driver training and compliance with Federal Transit Administration and Minnesota Department of Transportation guidelines.

Requirements

Bachelor’s degree or four years of equivalent experience in Business Administration, Public Relations, Marketing, or Human Services.
Two years of experience in a similar transportation or office management position with an equivalent level of authority and responsibility.
Two years of experience supervising others.
Two years of experience using Microsoft Word, Excel, the internet, and email.
Current Commercial Driver’s License with passenger endorsement, meeting Bus Driver position requirements, or willingness and ability to obtain it within six months of hire; training will be provided if needed.
Proof of a valid driver’s license.
Current Medical Examination Card upon hire and maintained thereafter.
One year of experience in marketing, public speaking, public relations, or training a group.
Excellent interpersonal skills.
Excellent written and verbal communication skills and an excellent command of the English language.
Pass the FTA DOT pre-employment drug screening upon hire and participate in subsequent FTA drug/alcohol testing as appropriate.
Acceptable background check results upon hire and continued compliance with requirements thereafter.
Acceptable motor vehicle record results upon hire and annually thereafter.
At least three years of driving experience.

Responsibilities

Provide information for reports and grants as needed.
Monitor driver hours daily and weekly and ensure drivers submit accurate data every two weeks.
Answer questions within the position’s responsibilities and refer other questions appropriately.
Prepare Bus Driver and Transit Route Coordinator schedules, arrange substitutes, schedule drivers, and communicate special trip information.
Monitor staffing needs and recruit Bus Drivers and Transit Route Coordinators as needed.
Assist with job vacancy ads, applicant questions, interviews, and hiring paperwork in coordination with Human Resources and the Transportation Programs Director.
Research and provide opportunities to increase program budgets and expand services.
Assist with compliance with applicable Federal, State, and local laws, rules, regulations, and requirements for Bus Drivers.
Obtain, complete, and submit required ongoing Bus Driver employment paperwork in a timely manner.
Coordinate new employee orientation for new staff.
Support needs assessments, demographic research, letters of support, and research into potential new service areas.
Assist with implementation and ongoing training for the Automated Vehicle Locations System and other systems.
Communicate with staff, Fiscal, Human Resources, Marketing staff, riders, and the general public.
Assist with decisions regarding weather-related closures and support the Drug and Alcohol Program.
Collaborate with the Transportation Programs Director to monitor bus camera systems.
Manage daily transportation operations by coordinating and overseeing routes and office activities at assigned locations.
Identify operational problems, use available resources to address them, and contact the Transportation Programs Director as needed.
Collaborate with other agencies on contract transportation services and work with Transportation staff to ensure seamless operations.
Multi-task office duties and make timely, appropriate decisions in a fast-paced environment.
Occasionally fill in for Bus Drivers or Transit Route Coordinators, carrying out the duties of those positions.
Coordinate assigned facility operations and ensure weekly, monthly, and annual inspections are completed and reported under the Transit Facility Maintenance Plan.
Schedule and coordinate use of facility meeting areas and special events.
Coordinate facility maintenance vendors and ongoing services and repairs.
Assist with setting up system users and security clearances in accordance with contracts, constraints, licenses, and access methods.
Act as Facility Safety Administrator and work with Safety and Wellness Committees and Human Resources on safety awareness and compliance.
Help plan, implement, and modify the Transportation Marketing Plan.
Assist with preparing and distributing promotional and informational materials to media, employees, and the public.
Support transportation programs at fairs, health fairs, and other public events, and participate in community outreach and public relations.
Coordinate professional development and training opportunities for Transportation staff, including registrations, travel and hotel arrangements, certification paperwork, and training records.
Support review of training content and implementation of relevant training into program operations.
Maintain knowledge of Corporation and Program policies and of similar service providers’ policies and procedures.
Know and enforce program handbook requirements, ensure driver compliance, provide training as needed, and update handbook information annually.
Train and support assigned staff, monitor performance, provide timely feedback, conduct annual appraisals, and support staff goals and professional development.
Address performance concerns, establish clear expectations, seek management or Human Resources support when needed, and promote a professional, respectful work environment.
Plan short- and long-term goals, manage multiple projects and staff work, meet deadlines, and ensure quality work and a safe, productive workplace.
Provide leadership to Bus Drivers and oversee safe and reliable transportation.
Oversee Lead Bus Driver training for new and existing drivers in accordance with Federal Transit Administration and Minnesota Department of Transportation guidelines.
Oversee completion and recording of building inspections in the Tri-Valley Transit Building Operations Plan.
Know applicable driver rules, regulations, and requirements of the Federal Transit Administration and Minnesota Department of Transportation.