Transportation Program Administrator

Significance, Inc.•Baltimore, MD

1d•$92,000 - $100,000•Onsite

About The Position

Significance, Inc. is seeking a CMS Transportation Program Administrator to support a federal program, contingent upon award. The position requires the ability to obtain and maintain a Public Trust. The role is open to local candidates and requires onsite work five days per week at the Centers for Medicare & Medicaid Services in Baltimore, Maryland. The Transportation Program Administrator is the primary point of contact for CMS employees using transportation programs administered by the CMS Office of Security, Facilities, and Logistics Operations at CMS Headquarters. The role provides responsive customer service and supports the Transit Subsidy Benefits Program, the CMS Headquarters Parking Program, the Fleet Management Program, and Cargo Traffic Services for freight and household goods. It handles high-volume day-to-day transactions so program managers can focus on policy, compliance, and strategy.

Requirements

At least 2 years of experience in a customer service, administrative support, or transportation-related role.
Prior experience managing a federal agency contract that provided transportation program support services, including independently processing incoming customer applications in accordance with program regulations, policies, and procedures.
Knowledge of federal regulations for transit subsidy programs.
Experience intaking and evaluating transit applications through the GOVGO! Portal while ensuring compliance with program rules and guidelines.
Knowledge of federal traffic management regulations, including acquiring Agency services through TMSS 2.0 or a similar transportation management system.
Familiarity with federal government transportation programs and policies.
Experience with parking management systems and fleet management platforms.
Prior experience supporting a federal agency or government contractor.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Strong written and verbal communication skills.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
High school diploma or equivalent.
Ability to obtain and maintain a Public Trust.

Nice To Haves

Experience with transportation management or fleet management software.
Associate's or Bachelor's degree.

Responsibilities

Answer employee inquiries by phone, email, and in person about transit subsidy benefits, parking eligibility and availability, fleet reservations, freight and household-goods services, and other transportation and traffic-related services.
Intake, evaluate, and process transit subsidy applications for mass transit, vanpool, and Bike2Work, as well as renewals, adjustments, and terminations through the GOVGO! Portal in a timely, accurate manner and in compliance with program rules and guidelines.
Administer CMS Headquarters parking by processing new applications, making parking assignments, managing waitlists equitably, and maintaining accurate parking records.
Coordinate fleet vehicle reservations, track vehicle availability, and maintain current fleet utilization records.
Assist with scheduling fleet vehicle maintenance and help ensure vehicles are available and compliant with applicable federal regulations and CMS policies.
Support Agency traffic management by arranging freight reservations for large shipments and processing household-goods services for Agency-supported employee relocations using TMSS 2.0 or a similar system.
Maintain accurate and complete records of customer interactions and transactions in applicable program systems.
Escalate complex or unresolved issues to the Commuter Services and/or Transportation Program Manager(s), and raise critical issues immediately so they can be reported to the COR within 24 hours.
Compile data for monthly Transit Subsidy, Parking, and Fleet Utilization reports and the Monthly Status Report, including inquiries received, resolved, and pending and transit applications returned for editing.
Support the quarterly Quality Assurance/Customer Satisfaction Report, the Annual Performance Report, and ad hoc data requests due within five business days.
Assist with developing and maintaining customer service standard operating procedures and reference materials.
Participate in team meetings, training sessions, and quarterly and annual program reviews as directed.