Transportation Program Manager 2 - HYBRID (Seattle, WA)

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

Nordstrom is seeking a Transportation Program Manager 2 to own the development, deployment, and continuous optimization of Last-Mile delivery programs across its omni-channel supply chain network. The role delivers tools, processes, and program enhancements that improve how orders move from Fulfillment Centers and Stores to customers, balancing speed, service, cost, and operational efficiency. It partners with Fulfillment Center Operations, Stores, Last-Mile program management teams, and third-party carrier partners to turn customer and operational needs into scalable solutions and ensure successful network adoption. The role requires cross-functional program execution, operational understanding, data-informed decision-making, comfort with ambiguity, stakeholder alignment on trade-offs, and delivery of measurable outcomes in a fast-paced environment. This is a hybrid role based in Seattle, Washington. Candidates must be available to work at Nordstrom's corporate headquarters at least four days per week.

Requirements

Bachelor's degree in Business, Supply Chain, Transportation, Engineering, or a related field.
At least 5 years of experience in program management, transportation/logistics, or supply chain roles.
Experience owning cross-functional initiatives involving Fulfillment, Stores, and/or external carrier partners.
Familiarity with SQL and comfort performing self-service analysis to inform decisions and validate assumptions.
Strong analytical and quantitative skills, including using data and metrics to support trade-offs and recommendations.
Knowledge of supply chain and Last-Mile transportation operations.
Ability to operate effectively in ambiguous environments and independently define problems and solutions.
Strong stakeholder management, teamwork, influencing, and negotiating skills.
Ability to manage multiple priorities and drive execution in a fast-paced, dynamic environment.
Excellent verbal and written communication skills, including the ability to clearly explain complex concepts.
Strong business acumen and focus on measurable outcomes and operational impact.
Collaborative approach and enthusiasm for solving complex problems.

Nice To Haves

Graduate degree or MBA.

Responsibilities

Own the delivery and ongoing improvement of Last-Mile delivery programs affecting customer experience and operational performance.
Lead programs end to end, from problem definition through deployment, stabilization, and ongoing optimization.
Connect Fulfillment Centers, Stores, and Last-Mile program teams to define delivery processes and performance expectations.
Analyze third-party carrier performance and cost-efficiency initiatives, aligning them with service standards and financial targets while fostering carrier partnerships.
Develop and maintain processes, metrics, and performance frameworks to measure service, speed, cost, and quality.
Use SQL and self-service data analysis to evaluate trends, validate assumptions, identify root causes, and prioritize opportunities.
Communicate performance insights, trade-offs, risks, and recommendations to cross-functional stakeholders and leadership.
Coordinate dependencies, manage risks, and align Fulfillment Center, Store, and carrier initiatives.
Identify opportunities to streamline operations, drive adoption and change management for new tools and processes, and improve the Last-Mile customer experience.