Technician 2 (Onsite - Seattle, WA)
About The Position
Nordstrom is seeking an experienced IT Technician 2 to provide support to corporate users in a fast-paced retail environment. The role is onsite at Nordstrom's Seattle headquarters, with work in the office five days per week. The technician provides technical support through walk-up, deskside, and remote interactions; configures and deploys macOS and Windows devices; and provides tier 1 conference room support. The role also documents support requests and resolutions in ServiceNow and serves as an escalation point for junior team members. The position calls for strong technical expertise, professionalism, and communication skills. The technician is expected to provide high-quality customer service, identify and resolve potential IT issues proactively, collaborate across the organization, and continue developing professionally while staying current with industry trends and best practices.
Requirements
- At least 2 years of IT support experience.
- High-level knowledge of macOS, Windows 11, Microsoft Office Suite, and mobile operating systems such as iOS and Android.
- Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutions.
- Knowledge of Microsoft 365, collaboration tools such as Teams and Slack, and cloud services.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), or relevant job experience in those areas.
- Experience supporting O365 and calendar access.
- Strong troubleshooting abilities for hardware, software, and connectivity issues.
- Exceptional communication skills, including the ability to explain technical concepts to non-technical users.
- High level of professionalism, discretion, and confidentiality.
- Ability to remain calm and solution-focused under pressure.
- Willingness to work onsite at Nordstrom's Seattle headquarters five days per week.
Responsibilities
- Provide personalized IT support to Nordstrom corporate users through walk-up, deskside, and remote sessions.
- Configure and deploy macOS and Windows devices.
- Provide tier 1 conference room support.
- Document support requests and resolutions in ServiceNow.
- Serve as an escalation point for junior team members.
- Provide consistent, high-quality customer service and IT support to support the productivity and efficiency of corporate users.
- Proactively identify and resolve potential IT issues.
- Uphold a positive and collaborative work environment within the IT team and across the organization.
- Seek professional development opportunities and stay current with industry trends and best practices.
- Demonstrate Nordstrom's values of customer service, respect, teamwork, and integrity.
Benefits
- Medical, vision, and dental coverage.
- Retirement benefits, including a 401(k).
- Paid time away and PTO accruals.
- Life insurance and disability insurance options.
- Merchandise discount.
- Employee Assistance Program (EAP) resources.
- Holidays.
- Potential eligibility for performance-based incentives or bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
