Transportation Program Manager 2 - HYBRID (Seattle, WA)

Nordstrom•Seattle, WA

2d•$102,500 - $170,500•Hybrid

About The Position

Nordstrom is seeking a Transportation Program Manager 2 to own the development, deployment, and continuous optimization of Last-Mile delivery programs across its omni-channel supply chain network. The role drives end-to-end delivery of tools, processes, and program enhancements that improve the movement of orders from Fulfillment Centers and Stores to customers, balancing speed, service, cost, and operational efficiency. The Program Manager partners with Fulfillment Center Operations, Stores, Last-Mile program management teams, and third-party carrier partners to translate customer and operational needs into scalable solutions and support successful adoption across the network. The position requires strong program execution, operational understanding, data-informed decision-making, comfort operating in ambiguity, stakeholder alignment on trade-offs, and delivery of measurable outcomes in a fast-paced environment. This is a hybrid position in Seattle, Washington. Candidates must be available to work in the Nordstrom corporate headquarters office at least four days per week.

Requirements

Bachelor's degree in Business, Supply Chain, Transportation, Engineering, or a related field.
At least 5 years of experience in program management, transportation/logistics, or supply chain roles.
Experience owning cross-functional initiatives involving Fulfillment, Stores, and/or external carrier partners.
Familiarity with SQL and comfort performing self-service analysis to inform decisions and validate assumptions.
Strong analytical and quantitative skills, including the ability to use data and metrics to support trade-offs and recommendations.
Knowledge of supply chain and Last-Mile transportation operations.
Ability to operate effectively in ambiguous environments and independently define problems and solutions.
Strong stakeholder management, teamwork, and influencing/negotiating skills.
Ability to manage multiple priorities and drive execution in a fast-paced, dynamic environment.
Excellent verbal and written communication skills, including the ability to explain complex concepts clearly.
Strong business acumen focused on measurable outcomes and operational impact.
Collaborative approach and enthusiasm for solving complex problems.

Nice To Haves

Graduate degree or MBA.

Responsibilities

Own delivery and ongoing improvement of Last-Mile delivery programs that affect customer experience and operational performance.
Lead programs from problem definition through deployment, stabilization, and ongoing optimization.
Connect Fulfillment Centers, Stores, and Last-Mile program teams to define delivery processes and performance expectations.
Analyze third-party carrier performance and cost-efficiency initiatives, aligning them with service standards and financial targets while maintaining carrier partnerships.
Develop and maintain processes, metrics, and performance frameworks to measure service, speed, cost, and quality.
Use SQL and self-service data analysis to evaluate trends, validate assumptions, identify root causes, and prioritize opportunities.
Communicate performance insights, trade-offs, risks, and recommendations to cross-functional stakeholders and leadership.
Coordinate dependencies, manage risks, and align Fulfillment Center, Store, and carrier initiatives.
Identify opportunities to streamline operations, drive adoption and change management for new tools and processes, and improve the Last-Mile customer experience.