Transportation Operations Center (TOC) Operator

State of Oregon•Portland, OR

5d•$4,312 - $5,988•Onsite

About The Position

The Oregon Department of Transportation’s Delivery & Operations Division, Region 1, is hiring a Transportation Telecommunications Specialist 1 to operate its Transportation Operations Center in Portland. The operator oversees daily transportation system operations, responds to incidents affecting travel, and coordinates internal and external communications and services. The role requires quick decision-making to help protect field crews and improve traveler safety and mobility across Oregon. Operators monitor transportation conditions, radio communications, and weather; carry out incident and weather response plans; receive, enter, and relay maintenance and repair requests; and implement detours by dispatching staff and equipment. They maintain familiarity with statewide and regional operating guidelines, emergency plans, and TOC systems. The work involves sustained attention to technical equipment and may include extended periods at a workstation in a close working area, exposure to equipment and radio noise, and communication with the public during confusing or crisis situations. Extended hours and a range of shifts may be required.

Requirements

Two years of public contact experience that includes gathering, relaying, and providing information to others, evaluating activities or incidents, and determining an appropriate course of action.
One year of the required experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer. Successful completion of a Certified Emergency Communications Course may substitute for this year of specialized experience.
Must become LEDS certified and maintain current certification within 90 days of hire.
Must have a valid U.S. driver license and an acceptable driving record.

Nice To Haves

Background in emergency telecommunications, such as police, fire, or 911 dispatch-center work.
Experience using computer systems with a multi-band radio system and related software.
Experience serving internal and external customers in person or by phone who may be distraught, angry, or confused.
Experience handling multiple tasks simultaneously and prioritizing them.
Typing speed of at least 35 words per minute or 4,500 keystrokes per hour.

Responsibilities

Monitor transportation system conditions, radio communications, and weather conditions.
Implement incident- and weather-related response plans.
Receive, input, and notify crews about maintenance or repair needs.
Implement detour routes, including dispatching staff and equipment.
Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans, and TOC systems.
Maintain continual alertness while monitoring and answering technical equipment, including a multi-line phone system and a multichannel radio system.
Coordinate internal and external communications and services in response to incidents affecting travel.