TOC Tier II (Technical Operations Center)

Spatial Front•Stennis, MS

8d•Onsite

About The Position

Spatial Front, Inc. is seeking a TOC Tier II for a federal agency program that provides continuous technical operations support for an enterprise IT environment. The program monitors, secures, and optimizes network infrastructure, mission-critical applications, and connectivity services to support reliable, secure, and efficient operations. The position is on-site at Stennis Space Center, Mississippi, on the second shift, 2:00 p.m. to 10:30 p.m., Monday through Friday. It is a full-time, W-2 position. The TOC Tier II performs advanced configuration management, data integrity verification, troubleshooting, and implementation work on USCIS network infrastructure. The role uses tools including SolarWinds Orion, Splunk, New Relic, Cisco DNAC, ServiceNow, and VMware VELOCloud SD-WAN. The position processes tickets and change requests under the USCIS Configuration Change and Release Management process, supports network mapping, and maintains network documentation and configuration baselines. The role also coordinates incident escalations with technical teams, USCIS OIT, DHS SOC, and vendors in line with service-level requirements. Applicants must possess or be able to obtain a Public Trust clearance and must be U.S. citizens per contract requirements. The annual salary range is $45,000 to $65,000.

Requirements

At least 3–5 years of experience in network operations or enterprise network administration.
Demonstrated knowledge of WAN/LAN environments, SD-WAN technologies, and enterprise ITSM platforms such as ServiceNow.
Must possess a Public Trust clearance or be able to obtain one.
Must be a U.S. citizen per contract requirements.
Must hold at least one of the following: Cisco CCNA or higher; AWS Solutions Architect Associate; Microsoft Azure Administrator Associate or equivalent cloud associate-level certification relevant to enterprise cloud monitoring; or CompTIA Network+ or equivalent vendor-neutral associate-level networking credential.

Nice To Haves

Hands-on experience with VMware VELOCloud SD-WAN, Cisco ISE, InfoBlox, AlgoSec, or Splunk in an enterprise network operations environment.
Familiarity with cloud-hosted infrastructure monitoring in AWS GovCloud or Microsoft Azure.
Experience supporting SD-WAN or cloud migration activities.
Prior experience in a federal government, DHS, or USCIS IT operations environment.
An active or previously held DHS Public Trust background investigation.

Responsibilities

Receive, assess, and resolve Tier 2 incident tickets and work orders in ServiceNow.
Troubleshoot USCIS network devices, including routers, switches, firewalls, and load balancers, to restore service within SLA requirements.
Coordinate escalations with Tier 3 engineers, Shift Supervisors, USCIS OIT, and external vendors during complex or critical network incidents.
Participate in technical bridge calls and document remediation actions and outcomes in ServiceNow.
Generate recurring WAN performance reports using SolarWinds Orion and VMware VELOCloud SD-WAN.
Analyze Splunk logs to identify root causes, emerging trends, and recurring issues affecting the USCIS enterprise environment.
Perform configuration management, data integrity verification, troubleshooting, and implementation on USCIS network infrastructure.
Monitor WAN performance and coordinate incident resolution in accordance with SLA requirements.
Process ServiceNow incident tickets, work orders, and change requests in compliance with the USCIS Configuration Change and Release Management process.
Conduct network mapping and maintain accurate documentation of USCIS topology, circuit inventories, and device configuration baselines.