TOC Operator

ENCOMPASS DIGITAL MEDIA LLC•Atlanta, GA

About The Position

The TOC Operator operates electronic equipment used to distribute video, audio, and data worldwide in the Technical Operations Center. The role supports the ingestion, scheduling, monitoring, troubleshooting, and transmission of video content across satellite, IP, fiber, and web-based platforms. The operator prepares shift reports, responds to calls, and supports live events and transmissions in a fast-paced, high-pressure environment. Schedule flexibility is required, including the possibility of overnights, evenings, weekends, and holidays during contingency, crisis, or breaking-news events.

Requirements

Two years of experience working in a satellite or broadcast communications environment.
Experience working in a teleport or network operations center (TOC or NOC).
Experience with iDirect equipment.
At least one year of electronic theory in college or technical school.
Excellent communication and customer service skills.
Understanding of signal flow in a satellite or broadcast communications environment.
Familiarity with waveform monitors and vector scopes.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Proficiency using Windows and/or Mac computers.
Ability to obtain and maintain a Department of Defense-issued Common Access Card (CAC).
Ability to obtain and maintain a U.S. Government Secret security clearance.
U.S. citizenship.
Ability to troubleshoot satellite, VSAT, and video workflow issues.
Understanding of world television standards.
Ability to work in a high-pressure, fluid environment.
Ability to work independently and quickly reprioritize work when new or unexpected projects arise.
Ability to work flexible hours, including nights, weekends, and holidays, and to temporarily change schedules with little or no warning as dictated by contingency, crisis, or breaking-news events.

Responsibilities

Operate electronic equipment associated with worldwide distribution of video, audio, and data in the Technical Operations Center.
Set audio and video levels in accordance with FCC guidelines.
Log and title all files of ingested material.
Monitor and troubleshoot satellite, IP, and fiber video feeds.
Schedule, monitor, and troubleshoot video-on-demand and live-event webcasts.
Book all live closed-captioning events with Dynamic.
Answer the phone 24/7.
Add webcasts, satellite uplink/downlinks, and streaming events to the daily DVIDS Scheduler.
Prepare detailed shift reports.

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