TOC Care Navigator

HMSA • Honolulu, HI

2d • Hybrid

About The Position

The TOC Care Navigator assesses members for medical, psychological, and social barriers to discharge and connects them with appropriate healthcare team professionals, such as a TCN or CHW. The role collaborates with the healthcare team to support safe transitions, educates members and families about appointments and care-plan requirements, and coordinates follow-up appointments with providers and community services. The navigator tracks member progress through post-discharge calls, referring medical needs to a TCN and community needs to a CHW. The position also includes other responsibilities as assigned or directed.

Requirements

• Associate's degree and two years of related work experience, or an equivalent combination of education and work experience.
• Demonstrated proficiency in verbal and written communication.
• Familiarity with a wide range of community resources, social services, and support systems, such as housing, income assistance, and legal aid.
• Strong dedication to maintaining member confidentiality and adhering to relevant legal and ethical standards.
• Basic working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Reliable home internet.
• Reliable transportation for attending in-person, face-to-face meetings.

Responsibilities

• Triage members to identify medical, psychological, and social barriers to discharge, then transition them to appropriate healthcare professionals on their team, such as a TCN or CHW.
• Work with the healthcare team to ensure safe and smooth member transitions.
• Inform members and families about appointments and other care-plan requirements.
• Schedule and monitor follow-up appointments with providers and community services.
• Track member progress and address needs through calls following the call cadence.
• Refer medical needs to a TCN and community needs to a CHW.
• Perform other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree