Care Navigator

Lifepoint Health • Brentwood, TN

1d • Remote

About The Position

The Care Navigator works within Population Health to support patients attributed to the Clinically Integrated Network in accessing healthcare resources. The role focuses on patient engagement, advocacy, and care coordination, including assessing patient needs and coordinating care across healthcare settings. The Care Navigator supports high- or rising-risk patients eligible for additional healthcare services and works with patients, providers, families, health plans, and other stakeholders to promote continuity and appropriate utilization of care.

This remote, Monday-through-Friday daytime position is part of Lifepoint Health’s Health Support Center team. The Care Navigator collaborates with primary care practices and interdisciplinary teams to support quality patient care and help address cultural and socioeconomic barriers between patients and institutions. Other duties may be assigned.

Requirements

• High school diploma.
• Two years of experience in an ambulatory healthcare setting.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Proven leadership skills.
• Ability to work independently and set priorities to coordinate care plans efficiently.
• Ability to work effectively in a team environment.
• Highly organized and detail-oriented.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to use behavioral and educational strategies, including motivational interviewing, teach-back, and self-management support.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Medical Assistant education or higher.
• Prior experience with population health initiatives such as chronic disease management, care management, or utilization management.

Responsibilities

• Assist high- or rising-risk network patients who are eligible for additional healthcare support and services.
• Advocate for and guide patients, conduct comprehensive preventive screenings, and assist with patient engagement.
• Connect patients with network providers and facilities, payor-based resources, prescriptions, and durable medical equipment (DME).
• Facilitate clear communication of patient care plans among interdisciplinary providers, community and state resource affiliates, families, and patients, and maintain positive working relationships focused on shared goals.
• Coordinate and manage a defined population within the ACO/CIN across healthcare settings and for multiple physicians, healthcare providers, or health plan counterparts.
• Coordinate continuity of care across inpatient, outpatient, skilled care, hospice, home health, and other healthcare settings to support appropriate utilization of clinical resources.
• Work with primary care practices to provide individualized assistance with quality patient care, appropriate service utilization, and more effective and efficient care.
• Work with ACO/CIN stakeholders from diverse backgrounds to help reduce cultural and socioeconomic barriers between patients and institutions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED