Transportation Manager II

U.S. Xpress Enterprises, Inc.•Blue Ash, OH

1d•Onsite

About The Position

The Transportation Manager II is responsible for customer service, on-time service delivery, and profitability for a higher-revenue dedicated account with approximately 30 or more trucks and/or drivers. The position may be based onsite at a customer location or at a U.S. Xpress-designated location, and addresses driver, office, and customer-related matters. The manager builds a strong partnership with the customer and supports smooth account operations. This role has a greater scope of responsibility for a higher-revenue account, which may involve more loads, trucks, and drivers. It also provides backup for the Regional Operations Manager and other Account Managers as needed. The work is performed in a normal office setting and includes rotational off-site on-call duty at night and on weekends.

Requirements

Bachelor’s degree in a related field or equivalent experience; equivalent experience is defined as one year of professional experience for each year of college requested.
At least 5 years of logistics experience.
At least 3 years of leadership experience.
Understanding of the distribution process.
Proficient verbal and written interpersonal and communication skills, including diplomacy, interactive listening, and the ability to negotiate and influence colleagues and customers, often at a senior level.
Advanced computer skills, including Microsoft Office (specifically Excel), Internet, and applicable company-specific applications.
Excellent analytical skills and ability to think outside the box.
Knowledge of regulations affecting daily operations, including DOT hours-of-service requirements.
Initiative and assertiveness skills.

Nice To Haves

Experience coaching for higher performance.

Responsibilities

Provide superior customer service, ensure on-time service delivery, and maximize profitability for the dedicated account.
Manage driver and office employee matters, including complaints, reviews, payroll, home time, and terminations, while ensuring compliance with company policies and procedures.
Ensure fleet maintenance programs are current for tractors and trailers.
Develop trust and integrity with the customer and foster a partnership between the customer and U.S. Xpress.
Account for shipments through a weekly service report.
Coordinate with U.S. Xpress departments, such as billing, to support smooth account operations.
Review credit collection and aging reports to increase cash flow.
Ensure equipment and drivers are available to provide on-time service and meet customer demands.
Analyze volume figures to forecast business surges.
Manage account-related document control.
Seek leadership guidance on matters that could negatively affect U.S. Xpress financially.
Perform rotational off-site on-call duty, including nights and weekends.
Assist the Regional Operations Manager when out of the office and with account-wide projects as needed.
Provide support when other Account Managers are out of the office or while positions are being filled.