Transportation Logistics Specialist

Uber Freight•Frisco, TX

10h•Hybrid

About The Position

Uber Freight is seeking an experienced customer service professional with a background in transportation, supply chain, or logistics. The specialist leads transportation functions to ensure products are delivered accurately, on time, efficiently, and cost-effectively while providing excellent customer service. This is a hybrid position based at a customer office hub in Garland, Texas, with a Monday-through-Friday schedule from 8:00 AM to 5:00 PM.

Requirements

High school diploma or GED equivalent.
At least 3 years of related experience in transportation, logistics, or supply chain.
Domestic over-the-road transportation experience.
Knowledge of Microsoft and/or Google Workspace.

Nice To Haves

Bachelor’s degree in Transportation Logistics or Supply Chain Management.
Strong understanding of cross-border transportation and the freight logistics industry.
Experience with LTL, FTL, and flatbed transportation.
Reporting and analytics skills, including running BI reports, validating and understanding information, and providing feedback and insights to a manager and/or customer contacts.

Responsibilities

Use the Transportation Management System (TMS) to facilitate the full life cycle of an order.
Exceed customer expectations for on-time pickup and delivery.
Establish and maintain effective relationships with carriers contracted to the account and other carriers in the region.
Secure freight coverage and select carriers in a timely manner using systemic routing guides and spot shipments, including negotiating rates.
Use the TMS to route and consolidate orders, considering cost and transit options across transportation modes.
Monitor and resolve shipment data errors.
Analyze operations proactively to prevent service failures.
Develop, recommend, and implement cost-saving and service-improvement programs in support of the transportation strategy.
Communicate professionally and promptly.
Identify patterns in shipper, receiver, and carrier performance and recommend improvement actions.
Resolve carrier invoice discrepancies in TMS financials.
Train new customer and vendor users on the TMS and demonstrate knowledge of customer business practices and workflows.

Benefits

Company-sponsored health plan for eligible U.S. employees working more than 30 hours.
Dental benefits.
Vision benefits.
401(k) match.
Financial and mental wellness benefits.
Parental leave.
Short- and long-term disability coverage.
Life insurance.
Potential eligibility for a performance or sales incentive bonus program.
Potential participation in Uber Freight equity awards.
Other compensation depending on the role.