Transportation General Manager II

DHL (Supply Chain)•Hanover Township, PA

18d•$105,000 - $135,000

About The Position

DHL Supply Chain is hiring a Transportation General Manager II for its site in the Wilkes-Barre, Pennsylvania area. The role is accountable for site P&L, customer relationships, safety, operational performance, and team development, with a focus on continuous improvement and service excellence. The manager leads daily site transportation functions and works to maximize weekly, monthly, and annual performance by addressing customer requirements, labor management, freight optimization, equipment allocation, workforce motivation, individual development, and succession planning. The position oversees contract administration, site operating plans and budgets, customer billing, service levels, workload planning, and volume forecasting. It also ensures compliance with company policies and standard operating procedures, maintains a safe and effective work environment, and supports associate development and retention. Transportation experience and experience leading drivers are required; dedicated delivery operations experience is highly preferred. The role has a national salary range of $105,000–$135,000. DHL Supply Chain describes its environment as business casual and focused on teamwork, associate development, training, and continuous improvement.

Requirements

Bachelor’s degree or equivalent experience.
2–3 years of logistics industry experience.
5–7 years of supervisory or management experience.
Transportation experience.
Experience leading drivers.
General Manager, Site Manager, or Senior Operations Manager-level experience within a 3PL, dedicated transportation, fleet, or distribution environment.

Nice To Haves

Experience with dedicated delivery operations is highly preferred.

Responsibilities

Manage daily transportation functions at the site and maximize weekly, monthly, and annual site performance.
Ensure customer and vendor contract requirements are administered and enforced.
Oversee site inventory management system performance, including customer inventory control, productivity and space utilization, accuracy, and appropriate use of information technology.
Ensure a safe, secure, clean, and fair work environment for associates.
Implement associate performance reviews, individual development plans, and succession plans.
Ensure the site follows routines in the site interaction matrix and standard operating procedures.
Communicate, administer, and enforce company accounting, operational, regulatory, and administrative policies.
Manage turnover among hourly associates and management staff.
Ensure associates and supervisors have the tools needed for their duties and that tools are accounted for and maintained.
Oversee workshop action plans, projects, and the sharing and implementation of best practices.
Develop and achieve site budgets, revenue, and profit (P&L), and review agreed budgets with the client.
Follow the Customer Billing SOP and ensure facility associates are trained to create and submit customer invoices.
Develop and achieve the annual site operating plan and goals, and review plans and goals with the client.
Monitor service levels and customer satisfaction against customer, vendor, and DHL Supply Chain contractual requirements, and report performance measures.
Lead site workload planning and volume forecasting, including staffing, equipment, and space.