Transportation Dispatcher

Kintegra Health•Gastonia, NC

About The Position

Under the supervision of the Transportation Manager, the Transportation Dispatcher plans, organizes, and implements transportation services for Senior TLC participants. The role involves frequent interaction with IDT Center Managers, participants, caregivers, and community agencies, and serves as the transportation representative for one or more IDT Teams. The Dispatcher makes scheduling decisions based on available resources and participant needs, and supports the safe, timely transportation of participants to daily attendance, appointments, and other destinations.

Requirements

High school degree or equivalent.
Must be at least 18 years old.
At least one year of experience working with the frail elderly population.
Valid North Carolina driver’s license and a safe driving record with no major moving violations.
Ability to work effectively in a team environment.
Ability to operate handicap-accessible vehicles.
Must act within the scope of authority to practice.
Must meet Senior TLC’s standardized position-specific competencies, approved by CMS, before working independently and annually thereafter.
Must be medically cleared for communicable diseases and have all immunizations up to date before direct participant contact.
Ability to meet physical requirements, including intermittent standing, bending, reaching, pulling, pushing, squatting, and walking.

Responsibilities

Plan and coordinate participant transportation trips, including daily attendance, specialty appointments, discharge from skilled nursing facilities and hospitals, and dialysis trips, including on weekends and holidays.
Make transportation scheduling decisions based on resource allocation and participant needs.
Determine safe and efficient pick-up and delivery routes, incorporating feedback from Drivers into schedules.
Receive information from IDT meetings and care planning as scheduled, and communicate effectively with participants, families, staff, agencies, and departments.
Train and support Drivers in collaboration with the Transportation Manager to ensure competence operating the organization’s fleet of vehicles.
Work with the Transportation Manager to ensure Drivers meet competencies for driving specially equipped vans transporting people with physical limitations.
Ensure Drivers are trained in the proper operation of wheelchair lifts and tie-down equipment and that the equipment is operated properly each day.
Ensure participants arrive at appointments on time.
Attend staff meetings; potentially participate on IDT teams; communicate participant-condition changes to the Center Manager; and respond appropriately to emergencies.
Maintain a safe driving record and a valid North Carolina driver’s license, which will be verified annually.
Meet the physical requirements of the role, including intermittent standing, bending, reaching, pulling, pushing, squatting, and walking.
Participate in participant care planning, implement SMART goals and interventions, and enter care-plan information in a timely manner according to organizational protocols.
Document assessments, incidents, and other participant information in required documentation resources, including the participants’ electronic medical record.
Assist with special projects assigned by the Transportation Manager and perform other duties as assigned.