Sr. Transportation Coordinator

. Crane Worldwide Logistics . • Houston, TX

51d • Onsite

About The Position

This role involves leading and mentoring a team of Transportation Coordinators, acting as a primary escalation point for customer and carrier issues, and conducting client business reviews. The position requires utilizing Transportation Management System (TMS) tools to plan, execute, and oversee shipments across various modes (truckload, LTL, hotshot). Key responsibilities include monitoring shipment activity, managing exceptions, resolving escalated service failures, overseeing billing processes, and developing Standard Operating Procedures (SOPs). The role also involves assigning and managing team workload, supporting after-hours exception management, and fostering a culture of continuous improvement and customer-first service.

Requirements

• 3+ years of experience in logistics, transportation, or supply chain required
• 1–2 years of experience in a leadership, supervisory, or team lead role strongly preferred.
• Bachelor’s degree in Transportation, Logistics, Business Administration, or related field (preferred).
• Strong communication skills with proven ability to lead teams and influence internal and external stakeholders.
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to analyze data, make informed decisions, and resolve issues with sound judgment.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location

Responsibilities

• Lead and mentor Transportation Coordinators, providing training, guidance, and performance feedback.
• Act as primary escalation point for customer and carrier issues, ensuring timely resolution and high service levels.
• Conduct client business reviews and collaborate with stakeholders to align transportation solutions with business needs.
• Utilize Transportation Management System tools to plan, execute, and oversee shipments across truckload, LTL, hotshot.
• Monitor shipment activity, manage exceptions, and ensure closure on escalated service failures.
• Oversee customer and carrier billing processes, resolve disputes, and ensure accurate invoicing.
• Develop and maintain Standard Operating Procedures to standardize processes and support operational consistency.
• Assign, prioritize, and manage workload across the team to ensure service levels and deadlines are consistently met.
• Support after-hours exception management on a rotating basis as needed.
• Foster a culture of continuous improvement, accountability, and customer-first service.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level