Transportation Broker

Allen Lund Company, Inc.•Memphis, TN

3d•$48,000 - $52,000

About The Position

Allen Lund Company is seeking Transportation Brokers to manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The role includes customer acquisition and relationship development, carrier relationship management and pricing, freight brokerage and load booking, and shipment monitoring and documentation. Brokers provide customer service, address customer issues and inquiries, and work with Senior Transportation Brokers and management to recommend solutions and negotiate rates as market conditions demand. The company describes its workplace as fast-paced, challenging, and team-oriented, with opportunities for training, development, and career growth.

Requirements

At least 3 years of experience in freight brokerage or customer service.
Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Strong customer service orientation and excellent work ethic.
Effective negotiation and problem-solving skills, with the ability to handle conflict.
Excellent time-management skills and ability to multitask.
Highly organized and detail-oriented.
Ability to quickly process information and make decisions, and to work well under pressure in a fast-paced environment.
Excellent and effective communication skills.

Nice To Haves

College degree is highly desired, or equivalent experience.

Responsibilities

Contact new customers and acquire customers.
Develop and increase profitable volume with existing and newly acquired shippers, and build relationships with developing accounts.
Understand customers’ businesses to qualify their needs and identify and solve problems.
Deliver exceptional customer service and handle customer-related issues and inquiries.
Contact and build relationships with carriers to increase capacity for specific projects and lanes.
Keep up-to-date with market freight rates to determine fair prices to pay carriers and charge shippers.
Offer rates established by Senior Transportation Brokers and management, and negotiate as market demands.
Recommend solutions for customers to Senior Transportation Brokers and/or management.
Perform daily check calls on loads in transit.
Originate necessary documentation for freight bills.
Handle freight brokerage and book loads.
Uphold company standards and principles of Customer, Company, and Office.