Transport Lead - Clinical Transport Services

Health First Careers•Melbourne, FL

About The Position

The Transport Lead models Health First I-CARE Values and provides safe, efficient transportation of patients and equipment within the hospitals. The Clinical Transport Shift Lead monitors daily workload, directs and prioritizes work throughout the shift, and mentors staff in patient throughput and care. The role supports team goal-setting and positive outcomes, and assists the manager or supervisor with performance feedback and schedules. The position monitors transport tracking, staffing productivity, service standards, supplies, equipment, staff timekeeping, and specialty and rental bed tracking. It also supports shift huddles, rounds with hospital units, and welcomes patients to the discharge lounge.

Requirements

High school diploma or equivalent.
Current American Heart Association Basic Life Support Healthcare Provider completion card, maintained annually without interruption.
Proficiency in transport tracking technology and demonstrated understanding of productivity metrics to flex staff to meet volumes.
Ability to work independently with limited supervision.
Ability to work effectively in a stressful, fast-paced environment.
Flexibility to adapt calmly and effectively to changing priorities.
Ability to clearly direct and instruct others and effectively share feedback.
Organizational and assessment skills to prioritize, coordinate, and schedule variable transport requests.
Computer experience with spreadsheet and word-processing programs is preferred.

Nice To Haves

Previous lead or shift supervision experience.
Computer experience with spreadsheet and word-processing programs.

Responsibilities

Use the transport tracking system to meet staffing productivity standards on the assigned shift.
Monitor the transport tracking system for inefficiencies, initiate corrections, and escalate issues to the manager or supervisor as appropriate.
Assist with conducting daily shift huddles to discuss safety, performance, and hospital updates.
Ensure compliance with policies and procedures and monitor department service standards.
Monitor appropriate use and inventory of supplies and escalate issues to the manager or supervisor.
Ensure proper use, care, distribution, and repair of equipment and escalate issues to the manager or supervisor.
Ensure associates clock in and out for shifts and meal breaks in accordance with Health First policy.
Round multiple times throughout the shift to collaborate with units, ensure egress, and conduct unannounced job observations to enhance throughput.
Serve as the point of contact for proper tracking of specialty and rental beds.
Welcome patients to the discharge lounge, ensure they are logged in, and provide a caring farewell.
Mentor staff in patient throughput and care, support team goal-setting, and assist the manager or supervisor with performance feedback and schedules.