Group Lead, Patient Transport

Orlando Health•Orlando, FL

3d•Onsite

About The Position

Orlando Health Winnie Palmer Hospital for Women & Babies is seeking a Group Lead, Patient Transportation. This self-motivated working lead directs and coordinates Transportation Services personnel in patient-care and ancillary-support areas, monitors essential functions and employee productivity, and reports problems to appropriate personnel. The role also covers positions within Patient Transportation Services and performs supervisory duties in a supervisor’s absence. The Group Lead coordinates transport dispatch and tracking, communicates with patient-care providers and transportation staff, supports staff training and service quality, and helps ensure team members have adequate resources. The position also performs equipment-related duties, including wheelchair maintenance and repair, equipment cleaning and replenishment, and inventory and repair recordkeeping. The role may involve transporting patients and delivering items, equipment, specimens, and eligible medications throughout the facility. The schedule is VFT with a five-day work week and rotating weekend coverage.

Requirements

High school graduate or equivalent.
Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association.
Six months of experience as a transporter.
Ability to direct and coordinate staff and communicate effectively with professional staff, patients, visitors, customers, and transportation personnel.
Ability to complete assigned tasks independently and work cooperatively in a team environment.
Ability to safely connect and disconnect a telemetry unit from a patient, if required by the site.
Familiarity with MSDS book contents and procedures.

Nice To Haves

One year of leadership experience is preferred.

Responsibilities

Adhere to Standards of Behavior and Orlando Health policies and procedures while demonstrating excellent customer service and teamwork.
Direct and coordinate Transportation Services personnel and report problems to appropriate personnel.
Monitor team-member productivity and patient response time, and perform normal supervisory duties in the absence of a supervisor.
Provide one-on-one training using approved procedures and educational materials; train team members in designated communication scripts and engagement techniques.
Dispatch and coordinate transports and tracking while communicating effectively with patient-care providers and transportation staff.
Perform continuous technical, safety, quality, and productivity audits of Patient Transportation staff.
Perform preventive maintenance and needed repairs on wheelchairs, and maintain accurate maintenance records.
Deliver or pick up clean and dirty clinical equipment; clean, sort, and retag equipment for replenishment; and deliver broken equipment to Clinical Engineering for repair.
Maintain equipment inventory and repair records to support equipment replacement.
Identify opportunities to improve services and departmental and interdepartmental processes.
Replenish oxygen tanks throughout the facility if required by the site.
Assist leadership with Joint Commission and CMS requirements for stretcher, wheelchair, and oxygen-tank storage.
Respond to Code Red alerts and Hospital Incident Command System events with appropriate equipment and personnel.
Alert appropriate personnel and respond to Transport Tracking system failures.
Facilitate staff meetings, Gemba, and huddles, and ensure team members have adequate resources.
Round with patients and internal customers to follow up on customer-relations issues.
Transport and deliver items, equipment, specimens, and medications, excluding controlled substances and IV chemotherapy drugs, as applicable to the site.
Maintain, assemble, clean, and perform safety checks on orthopedic equipment if required for the area.
As needed, assist with patient transport and collaborate with clinical staff to determine the most effective transport method.
Safely connect and disconnect a telemetry unit from a patient when required by the site.
Maintain regular, punctual attendance.
Complete assigned tasks independently and remain familiar with MSDS book contents and procedures.