Group Lead, Pat Transport

Orlando Health•Orlando, FL

2d•Onsite

About The Position

Orlando Health Winnie Palmer Hospital for Women & Babies is seeking a Group Lead, Patient Transportation. The role directs and coordinates the work of Transportation Services personnel in patient-care and ancillary support areas, reports problems to appropriate personnel, monitors essential functions, and serves as a working lead covering Patient Transportation Services positions. The position also performs normal supervisory duties when a supervisor is absent. The Group Lead coordinates transport dispatch and tracking, communicates with patient-care providers and transportation staff, monitors productivity and patient response times, and conducts staff training and audits. The role also supports customer service, equipment maintenance and inventory, departmental improvement, regulatory readiness, emergency response, and staff meetings and huddles. Depending on site needs, the lead may transport patients, equipment, specimens, and permitted medications, and may have limited access to areas where medications are stored. This is a full-time position with varying hours from 8:00 AM to 4:30 PM and weekend coverage.

Requirements

Demonstrated excellent customer service and service-recovery skills.
Ability to work cooperatively with staff, communicate effectively with professional staff, and function in a cohesive team environment.
Ability to complete assigned tasks independently.
Ability to train team members using approved techniques, procedures, and educational materials.
Ability to dispatch and coordinate transport tracking and communicate with patient-care providers and transportation staff.
Ability to monitor productivity and patient response times and perform supervisory duties in a supervisor’s absence.
Ability to perform technical, safety, quality, and productivity audits.
Knowledge and ability to safely connect and disconnect a telemetry unit from a patient when required by the site.
Familiarity with MSDS book contents and procedures.
Ability to maintain reasonably regular and punctual attendance consistent with applicable policies and standards.

Responsibilities

Direct and coordinate Transportation Services personnel in patient-care and ancillary support areas, and report problems to appropriate personnel.
Monitor essential functions, team-member productivity, and patient response times; perform normal supervisory duties when a supervisor is absent.
Conduct one-on-one staff training using approved techniques, procedures, and educational materials, and train team members in designated communication and engagement techniques.
Coordinate transport dispatch and tracking, communicating effectively with patient-care providers and transportation staff.
Conduct ongoing technical, safety, quality, and productivity audits of Patient Transportation staff.
Perform preventive maintenance and needed repairs on wheelchairs, and maintain accurate maintenance records.
Deliver and pick up clean and dirty clinical equipment; clean, sort, and re-tag equipment for replenishment; and deliver broken equipment to Clinical Engineering for repair.
Maintain equipment inventory and repair-record databases to support equipment replacement.
Identify and pursue improvements to services and departmental and interdepartmental processes that affect quality.
Replenish oxygen tanks throughout the facility if required by the site.
Assist leadership with maintaining Joint Commission and CMS requirements concerning stretcher, wheelchair, and oxygen-tank storage.
Respond to Code Red alerts and Hospital Incident Command System (HICS) requests with appropriate equipment and personnel.
Alert appropriate personnel and respond to Transport Tracking system failures.
Facilitate staff meetings, Gemba, and huddles, and ensure team members have adequate resources to perform their duties.
Round with patients and internal customers to follow up on customer-relations issues.
Transport and deliver items, equipment, specimens, and medications throughout the facility as applicable, excluding controlled substances and IV chemotherapy drugs.
Maintain, assemble, clean, and perform safety checks on orthopedic equipment if required for the area.
Assist with patient transport when called upon, collaborating with clinical staff to determine the most effective transport method.
Connect and disconnect a telemetry unit from a patient safely when required by the site.
Complete assigned tasks independently, maintain punctual attendance, and comply with Orlando Health policies and procedures.
Know the contents and procedures of the MSDS book.