Transport Coordinator

BHC•Charleston, SC

About The Position

The Transport Coordinator helps lead a team of executive chauffeurs and colleagues to support efficient, safe, and productive transportation operations. The role handles daily transportation reporting, business objectives, valet organization and postings, bellperson communication and direction, and department standards and objectives related to Forbes and LQA standards. The coordinator ensures safety guideline adherence, delegates driver assignments, supports guest satisfaction, and manages information. The position also supports department administration and front-of-house operations, including reservations, charges and payments, daily accounting reports, vehicle staging, and guest arrivals and departures. It involves communication with department leadership and other hotel teams, responding to operational issues, and training and coaching colleagues in service, safety, and loss prevention.

Requirements

Knowledge of property-management computer programs, including Microsoft Office, Alice, and Limo Anywhere.
Working knowledge of general business practices, including accounting, human resources, and customer service.
Strong customer-service skills and guest-relations experience.
Knowledge of front- and back-of-house operations.
Fluent, professional written and verbal communication skills.
Ability to work under pressure, multitask, and work as part of a team.
Extreme attention to detail, organizational skills, and strategic thinking.
Ability to sit for extended periods while entering data.
Ability to lift equipment, supplies, and similar items weighing at least 50 pounds.
Flexibility to align with purchasing and receiving schedules may be required.

Responsibilities

Keep the team informed about daily events, rides, hotel updates, and other relevant information.
Audit reservations, process paperwork, complete charges, and resolve outstanding payments.
Make reservations for same-day and future requests by email, website, and telephone.
Organize valet operations and prepare daily postings.
Direct bellpersons and maintain their daily schedule.
Maintain efficient email communication within the department and company.
Support the transportation department and department manager as needed.
Report reservation and colleague information to the department manager.
Use critical thinking to find solutions when reservation conflicts arise.
Immediately report incidents, accidents, and breakdowns to People and Culture, Security, and the Manager on Duty.
Process relevant administration with outside parties following an accident.
Ensure the hotel’s health, safety, and hygiene policy is followed.
Enforce hotel policies, including uniform requirements.
Immediately report equipment issues to the department manager.
Maintain a work-friendly atmosphere and team environment.
Keep the vehicle staging area clean and professional.
Maintain a high level of communication and service for guests and clients.
Anticipate guest needs and proactively or promptly resolve guest issues.
Ensure daily accounting reports are timely and accurate.
Assist the front office as needed with valet, luggage, and lobby duties.
Maintain a front-of-house presence during guest arrivals and departures.
Greet guests entering and exiting the building and provide assistance when possible.
Identify areas for team and individual improvement, and train and coach colleagues.
Ensure all team members are trained in safety and loss prevention procedures.