Patient Transport Coordinator

Lehigh Valley Health Network • Bethlehem, PA

1d • Onsite

About The Position

Coordinates and monitors patient transportation services and equipment through logistics software. Ensures positive patient, customer, and staff satisfaction, adherence to priority standards, and personnel productivity. Proactively prepares work schedules and assigns tasks to patient transporters and equipment partners. The role prepares daily reports for transport and bed-cleaning management, coordinates transports across agencies and departments, supports process and policy development, tracks volume data, and trains staff. The position is onsite at Lehigh Valley Hospital–Muhlenberg, with a 36-hour workweek consisting of 12-hour shifts from 0700 to 1900. The schedule includes at least one shift coordinating and two shifts transporting, with a rotation every third weekend.

Requirements

• High school diploma or GED.
• Ability to work and communicate under pressure while managing multiple commitments with poise, professionalism, maturity, and confidence, and providing excellent customer service.
• Ability to interpret data from software reports.
• Knowledge of medical terminology.
• Ability to hear, comprehend, and follow directions, and to speak, read, and write English.
• Ability to accurately record information provided by software and write legibly.
• American Heart Association Basic Life Support certification for Pennsylvania.
• Pennsylvania driver's license.

Nice To Haves

• Two years of customer service experience.
• One year of previous dispatch or transport coordination experience.
• Pennsylvania driver's license.

Responsibilities

• Proactively prepare work schedules and assign tasks to patient transporters and equipment partners.
• Prepare daily reports for transport and bed-cleaning management.
• Interact effectively with peers and customers and take responsibility for professional development of self and others.
• Maintain relationships between agencies and departments to coordinate transports effectively.
• Assist in developing and implementing processes and policies, and collect and track volume data.
• Assist in training staff performing this role and others involved in the process.
• Develop, implement, and maintain effective, professional office practices and procedures.
• Use computer-assisted dispatching software, computer-based radios, and other programs to coordinate patient transports.
• Adjust staffing numbers based on department needs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED