Transport Coordinator
About The Position
The Transport Coordinator works in Client Services/Placement and reports to the Pathways Program Manager. The position transports animals between Fulton County Animal Services and placement or medical-care destinations, and may transport pets belonging to families without transportation back to their homes. The role also supports animal-welfare operations through customer service, vehicle and fleet maintenance, donation pickups, event assistance, and coordination with shelter staff, volunteers, fosters, clinics, rescue groups, and partners. The coordinator is expected to uphold LifeLine Animal Project’s values, maintain accurate records and vehicle readiness, handle and transport animals and cargo safely, and stay familiar with shelter operations and current animals’ needs and status. Duties may include same-day and out-of-state trips, and other tasks or projects as assigned. Employees are required to complete LifeLine’s 40-hour annual training requirement. Healthy Pets events are mandatory for staff who are not working in the shelter on the event day.
Requirements
- Compassion for animals and the people who love and care for them.
- Passion for animal welfare and a strong understanding of animal care.
- Honesty and integrity when serving the public and fellow employees.
- Excellent customer service skills.
- Excellent verbal and written communication skills and the ability to interact effectively with diverse groups.
- Strong organizational skills, including the ability to manage multiple tasks and prioritize effectively.
- Ability to stand for extended periods and bend and reach to perform assigned work activities.
- Ability to work well in a fast-paced, team-oriented environment.
- Comfort working with dogs and cats of all sizes, breeds, and temperaments.
- Ability to follow safety protocols and handle challenging situations calmly and professionally.
- Ability to collaborate with multiple departments to support efficient shelter operations.
- Ability to adapt to changing circumstances and remain composed under pressure.
- Ability to handle seeing and dealing with animals that have been abused, neglected, or treated cruelly.
- Must be able to work weekends, holidays, and varying shifts based on shelter needs.
- Must have a means of travel that ensures prompt arrival for work shifts.
- Must pass a background check.
- Must be at least 23 years old to be added to the group vehicle insurance policy.
- High school diploma or equivalent.
- Ability to transport and load/unload animals and cargo.
Nice To Haves
- College degree or relevant coursework.
- Proficiency in basic computer applications and experience with database systems.
- One or more years of experience in an animal-related field or animal sheltering.
- Previous customer service, hospitality, or similar experience.
- Fear Free Sheltering.
Responsibilities
- Provide excellent customer service and communicate with clients, coworkers, fosters, and volunteers; welcome visitors in a friendly, professional manner.
- Collaborate with shelter staff to address issues and concerns, and engage volunteers supporting placement teams.
- Attend assigned training classes on animal handling for transport.
- Maintain records and the condition of LifeLine fleet vehicles, including insurance cards, tire health, and oil changes.
- Assist with events as needed, including transporting supplies and animals and working in assigned areas; attend Healthy Pets events when required.
- Transport animals needing spay/neuter services to the Spay/Neuter Clinic and ensure the appropriate paperwork accompanies them.
- Transport animals to rescue groups and partners as assigned, including same-day and out-of-state trips.
- Load and unload animals and cargo, seeking help when available and when needed for challenging animals.
- Keep vehicles clean and perform timely vehicle maintenance, including cleaning after emergency use by volunteers or staff when necessary.
- Coordinate donation pickups offered by the public and businesses.
- Maintain a general understanding of shelter operations, including animal care, adoption policies, volunteer opportunities, and foster programs.
- Stay informed about animals in the shelter, including their needs, personalities, and status.
- Participate in LifeLine’s 40-hour annual training requirement.
- Maintain a clean and tidy work area.
- Perform other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
