Patient Flow Coordinator - Centralized Transport

CoxHealth•Springfield, MO

1d•Onsite

About The Position

The Patient Flow Coordinator is responsible for the daily coordination and monitoring of Patient Transportation services in a hospital environment. The role dispatches transport requests accurately and promptly, manages customer transportation requests, and efficiently assigns transport personnel using software applications. The coordinator provides excellent customer service to patients, requestors, and transporters, both on the floor and by phone. When resources are available, the dispatcher may assist with patient transports during high-volume periods.

Requirements

High school diploma or equivalent.
At least 6 months of patient transport or related hospital experience.
Organizational skills to plan, organize, coordinate, and direct transport requests and staff productivity.
Basic computer skills and the ability to troubleshoot computer or software system problems and initiate internal or external resolution.
Analytical ability to evaluate task and personnel status and interpret demand and response times based on patient acuity and personnel availability.
Sound judgment and problem-solving ability related to response times and staff coordination, including enforcing policies during emergency or stressful situations.
Excellent interpersonal, communication, motivational, and guest-relations skills for interacting professionally with a wide range of staff and hospital personnel.
Flexible work schedule.

Responsibilities

Coordinate and monitor daily Patient Transportation services.
Dispatch transport requests promptly and accurately.
Manage customer transportation requests and assign transport personnel efficiently using software applications.
Provide excellent customer service to patients, requestors, and transporters on the floor or by phone.
Assist with patient transports during high-volume periods when resources are available.