Transitional Care Manager, Home Health

BAYADA Home Health Care • Loveland, CO

15h • Hybrid

About The Position

BAYADA Home Health Care is seeking a compassionate, relationship-focused Transitional Care Manager to support the MGL division in Northern Colorado. The position may be filled by a qualified clinical or non-clinical professional. The manager partners with referral sources, patients, families, the marketing team, and BAYADA service-office teams to manage referrals and support safe, successful transitions to home care. The role includes monitoring hospital and health care portals, maintaining account-specific ownership, coordinating referral information, and ensuring timely communication from referral through the start of services.

The role is based in the office with approximately 25–50% field time throughout Northern Colorado. Regular availability during business hours is expected, including availability during office hours when working outside the office. Regular on-call coverage is not expected. Training and ramp-up are expected to continue for approximately 60 days, with full competency targeted by the end of that period. Compensation is up to $75,000 base salary based on qualifications, plus KPI incentives.

Requirements

• Strong alignment with The BAYADA Way: compassion, excellence, and reliability.
• Ability to build trust and communicate professionally with patients, families, referral sources, and internal teams.
• Independent problem-solving skills and sound judgment.
• Ability to work across teams and collaborate productively in a fast-paced environment.
• Strong attention to detail, organization, follow-through, and time-management skills.
• Ability to self-manage, stay on task, and manage competing priorities.
• Ability to learn and use hospital, health care, and referral portals.
• Understanding of medical terminology or ability to learn it quickly.
• Proficiency with standard business technology, including email, internet-based systems, smartphones, and Microsoft Office applications.
• Ability to travel throughout Northern Colorado approximately 25–50% of the time.
• Ability to be logged in and available during business hours, including office hours when working outside the office.

Nice To Haves

• Bachelor’s degree or equivalent healthcare experience.
• Home health or other health care experience.
• Health care sales, marketing, community relations, referral coordination, or business-development experience.
• Medical assistant or other patient-facing health care experience.
• Experience working with hospitals, rehabilitation facilities, physician practices, discharge planners, or other referral partners.
• Familiarity with hospital and health care portals.
• Previous discharge-planning or care-transition experience.
• Demonstrated success building and maintaining referral relationships.
• A combination of education, experience, and relevant qualifications may be considered.

Responsibilities

• Build and maintain professional, service-focused relationships with referral sources, hospital and facility contacts, physicians, discharge planners, case managers, patients, families, and other health care professionals.
• Assist the marketing team with referral management and account-specific ownership across assigned referral sources.
• Monitor hospital, health care, and referral portals for new and active referrals.
• Manage incoming and current clients based on referral-source information and account-specific needs.
• Make patient bedside and phone-side contacts to support communication, education, and transition planning.
• Serve as a resource regarding BAYADA home health services, referral processes, service expectations, and transitions from facility-based care to care at home.
• Explain the features and benefits of BAYADA services to referral partners, patients, and families.
• Gather, verify, and communicate referral information accurately to the appropriate BAYADA service-office and clinical teams.
• Coordinate non-clinical aspects of the referral process and support timely communication among referral partners, patients, families, and BAYADA teams.
• Collaborate with clinical, operational, and marketing partners to support appropriate and timely transitions of care.
• Follow up with referral sources and internal partners to help ensure a smooth experience from referral through service initiation.
• Maintain accurate referral information, follow-up activity, portal updates, and required documentation.
• Participate in market-development and community activities that support ethical, service-focused growth.
• Represent BAYADA professionally in hospitals, rehabilitation facilities, physician practices, community settings, and other referral environments throughout Northern Colorado.
• Participate in team meetings, office planning, and other activities that support referral growth and excellent client service.
• Perform other related duties as assigned or requested by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed