Transitional Care Manager, Home Health

BAYADA Home Health Care•Denver, CO

7d•$75,000•Hybrid

About The Position

BAYADA Home Health Care is seeking a compassionate, relationship-focused Transitional Care Manager to support its MGL division in Northern Colorado. The position may be filled by a qualified clinical or non-clinical professional. The manager works with referral sources, patients, families, the marketing team, and BAYADA service-office teams to support referral management and safe, timely transitions from facility-based care to care at home. The role monitors hospital, health care, and referral portals; manages referrals and account-specific relationships; makes bedside and phone contacts; communicates referral information to BAYADA teams; and follows up through the start of services. The position also participates in market-development and community activities and represents BAYADA in referral environments throughout Northern Colorado. The work model is in-office with approximately 25–50% field time. Regular availability during business hours is expected, including when working outside the office. Regular on-call coverage is not expected. Training and ramp-up are expected to continue for approximately 60 days, with full competency targeted by the end of that period. Compensation is up to $75,000 base salary based on qualifications, plus KPI incentives.

Requirements

Strong alignment with The BAYADA Way: compassion, excellence, and reliability.
Ability to build trust and communicate professionally with patients, families, referral sources, and internal teams.
Independent problem-solving skills and sound judgment.
Ability to work across teams and collaborate productively in a fast-paced environment.
Strong attention to detail, organization, follow-through, and time-management skills.
Ability to self-manage, stay on task, and manage competing priorities.
Ability to learn and use hospital, health care, and referral portals.
Understanding of medical terminology or ability to learn it quickly.
Proficiency with standard business technology, including email, internet-based systems, smartphones, and Microsoft Office applications.
Ability to travel throughout Northern Colorado approximately 25–50% of the time.
Ability to be logged in and available during business hours, including office hours when working outside the office.

Nice To Haves

Bachelor’s degree or equivalent healthcare experience.
Home health or other health care experience.
Health care sales, marketing, community relations, referral coordination, or business-development experience.
Medical assistant or other patient-facing health care experience.
Experience working with hospitals, rehabilitation facilities, physician practices, discharge planners, or other referral partners.
Familiarity with hospital and health care portals.
Previous discharge-planning or care-transition experience.
Demonstrated success building and maintaining referral relationships.
A combination of education, experience, and relevant qualifications may be considered.

Responsibilities

Build and maintain professional, service-focused relationships with referral sources, hospital and facility contacts, physicians, discharge planners, case managers, patients, families, and other health care professionals.
Assist the marketing team with referral management and account-specific ownership across assigned referral sources.
Monitor hospital, health care, and referral portals for new and active referrals.
Manage incoming and current clients based on referral-source information and account-specific needs.
Make patient bedside and phone-side contacts to support communication, education, and transition planning.
Serve as a resource regarding BAYADA home health services, referral processes, service expectations, and transitions from facility-based care to care at home.
Explain the features and benefits of BAYADA services to referral partners, patients, and families.
Gather, verify, and communicate referral information accurately to appropriate BAYADA service-office and clinical teams.
Coordinate non-clinical aspects of the referral process and support timely communication among referral partners, patients, families, and BAYADA teams.
Collaborate with clinical, operational, and marketing partners to support appropriate and timely transitions of care.
Follow up with referral sources and internal partners to support a smooth experience from referral through service initiation.
Maintain accurate referral information, follow-up activity, portal updates, and required documentation.
Participate in market-development and community activities that support ethical, service-focused growth.
Represent BAYADA professionally in hospitals, rehabilitation facilities, physician practices, community settings, and other referral environments throughout Northern Colorado.
Participate in team meetings, office planning, and other activities supporting referral growth and excellent client service.
Perform other related duties as assigned or requested by the supervisor.