Transition Manager

Unisys•Blue Bell, PA

About The Position

This role focuses on managing services within large managed services organizations, with an emphasis on operational service delivery, not purely software development or application testing. The ideal candidate will have a deep understanding of the service lifecycle management from end to end. Experience in Transition & Transformation is crucial, including transitioning services from incumbent providers, implementing new operating models and capabilities, and participating in service modernization beyond simple lift-and-shift approaches. The role requires delivering measurable transformation outcomes, such as service quality improvements, defect reduction, automation implementation, AI adoption, and enhanced customer experience. Leadership caliber is essential, with experience leading leaders, building mature organizations, and managing executive stakeholders. Involvement in client and sales engagements is also expected.

Requirements

Managed Services Leadership experience.
Experience within large managed services organizations.
Understanding of operational service delivery.
Ability to discuss service lifecycle management end to end.
Transition & Transformation Experience.
Experience transitioning services from an incumbent provider.
Experience introducing new operating models and implementing new capabilities during transition.
Experience in service modernization.
Experience delivering measurable transformation.
Experience with measurable business impact.
Experience with service quality improvements and standardization.
Experience reducing defects, incidents, or operational failure rates.
Experience with automation implementation and AIOps adoption.
Experience with AI-enabled service improvements.
Experience with customer experience improvements.
Experience leading leaders.
Track record building mature organizations and raising capability.
Experience with executive stakeholder management.
Executive presence.
Involvement in client and sales engagements.
BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience.

Nice To Haves

Master’s degree preferred.

Responsibilities

Manage services within large managed services organizations.
Understand operational service delivery.
Manage the service lifecycle end to end.
Transition services from incumbent providers.
Introduce new operating models and implement new capabilities during transition.
Participate in service modernization.
Deliver measurable transformation outcomes.
Improve service quality and standardization.
Reduce defects, incidents, or operational failure rates.
Implement automation and adopt AIOps.
Drive AI-enabled service improvements.
Enhance customer experience.
Lead leaders and build mature organizations.
Manage executive stakeholders.
Participate in client and sales engagements.