Transition Manager

Unisys

About The Position

Transition Leadership & Governance Leads large, complex transition programs from contract signature through operational stabilization. Provides governance, risk management, and executive-level reporting throughout the transition lifecycle. Drives cross-functional alignment across Operations, Solutions, Finance, HR, Technology, Procurement, and Client stakeholders. Serves as an escalation point for transition risks, issues, and dependencies. Deal Onboarding Consults with bid and account management teams to review project proposals, contracts, solution designs, and other key project documentation. Based on review, determines transition goals, timelines, funding limitations, staffing requirements, and resource allocation plans. Develops and implements communication and change management plans to support the full transition lifecycle and initial steady-state operations. Partners with stakeholders to ensure contractual commitments are translated into executable implementation plans. Solution Handover / Validation Validates that proposed staffing models, sourcing strategies, and skill requirements align with contractual, financial, and operational requirements. Validates that all non-people resources are aligned with contractual, financial, and solution requirements and works closely with Procurement and other stakeholders to ensure appropriate plans are in place. Reviews solution assumptions, implementation plans, and operational readiness requirements to support successful execution. Validates the adequacy and accuracy of solution assumptions, including solution components, pricing, costing, and delivery requirements. Identifies implementation gaps, risks, and dependencies and ensures development of appropriate mitigation strategies. Partners with Operations and Solution teams to ensure delivery models are scalable, sustainable, and aligned with client expectations. Financial Structuring Ensures project accounting structures and budgets are established in accordance with project requirements. Ensures client billing processes and procedures are implemented and operational prior to go-live. Monitors transition-related financial performance and supports alignment between implementation activities and commercial commitments. Stakeholder Management & Continuous Improvement Builds strong working relationships with internal and client stakeholders throughout the transition lifecycle. Facilitates decision-making across multiple functional teams to ensure successful delivery outcomes. Provides regular status reporting, risk updates, and implementation progress to leadership and key stakeholders. Captures lessons learned and drives continuous improvement initiatives to enhance future transition effectiveness.

Requirements

Bachelor's degree and 8+ years of relevant experience, or an equivalent combination of education and experience.
Experience leading complex transition, implementation, transformation, or program management initiatives in a global or matrixed environment.
Demonstrated success managing cross-functional workstreams, stakeholders, and operational readiness activities.
Strong project/program management, risk management, and stakeholder management skills.
Ability to influence and collaborate effectively across multiple business functions and levels of leadership.
Fluency in English and Spanish (written and verbal) required.

Nice To Haves

Experience within BPO, customer experience, outsourcing, shared services, consulting, or related industries preferred.
Portuguese proficiency preferred.
PMP, PRINCE2, Lean Six Sigma, or equivalent certification is a plus.
Master's degree preferred.

Responsibilities

Lead large, complex transition programs from contract signature through operational stabilization.
Provide governance, risk management, and executive-level reporting throughout the transition lifecycle.
Drive cross-functional alignment across Operations, Solutions, Finance, HR, Technology, Procurement, and Client stakeholders.
Serve as an escalation point for transition risks, issues, and dependencies.
Consult with bid and account management teams to review project proposals, contracts, solution designs, and other key project documentation.
Determine transition goals, timelines, funding limitations, staffing requirements, and resource allocation plans.
Develop and implement communication and change management plans.
Validate proposed staffing models, sourcing strategies, and skill requirements.
Validate non-people resources align with contractual, financial, and solution requirements.
Review solution assumptions, implementation plans, and operational readiness requirements.
Identify implementation gaps, risks, and dependencies and ensure development of appropriate mitigation strategies.
Ensure delivery models are scalable, sustainable, and aligned with client expectations.
Ensure project accounting structures and budgets are established.
Ensure client billing processes and procedures are implemented and operational prior to go-live.
Monitor transition-related financial performance.
Build strong working relationships with internal and client stakeholders.
Facilitate decision-making across multiple functional teams.
Provide regular status reporting, risk updates, and implementation progress to leadership and key stakeholders.
Capture lessons learned and drive continuous improvement initiatives.