Transit Supervisor (Promotional)

City of El Paso•Various Locations within the City of El Paso, TX

2d•Onsite

About The Position

Under general supervision, this position supervises daily mass transit operations, enforces related municipal codes and ordinances as assigned, dispatches transportation, and provides information to field personnel on an assigned shift to ensure timely, efficient, and safe customer service. This role involves guiding subordinate transit operators, authorizing schedule changes, arranging for substitute operators, preparing manifests, monitoring field operations, and overseeing various transit services like fixed routes, streetcars, and paratransit. The supervisor also investigates accidents, passenger complaints, and ordinance violations, interacts with various stakeholders, and supervises assigned staff by assigning, scheduling, monitoring work, appraising performance, and enforcing personnel rules.

Requirements

MOS Code: 003769 (Navy); 2T151 (Air Force); 88N (Army); 0400 (Marine Corps)
A High School diploma or GED, or higher
Three (3) years of experience as a transit operator or three (3) years of transit dispatch experience.
Texas Class "C" Driver's License or equivalent from another state.
Texas Class "B" Commercial Driver's License or equivalent from another state within sixty (60) days of appointment.
Passenger endorsement within six (6) months of appointment.
Positions assigned to supervise and dispatch streetcar operations will be required to obtain a rail certification within sixty (60) days of appointment.
Positions of a safety sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.

Responsibilities

Supervise transit operations on an assigned shift and schedule field personnel to ensure timely, efficient, and safe customer service.
Provide guidance and direction to subordinate transit operators in route and shift coverage to ensure timeliness of service, customer satisfaction, and compliance with safety requirements.
Review requests and authorize schedule changes.
Assign operators, buses, and streetcars for uncovered run assignments.
Arrange for substitute operators.
Prepare daily and hourly manifests and transit route information, and distribute paperwork to operators.
Monitor field operations and assignments, coordinate refueling, issue and control transfers, and perform revenue checks and passenger counts.
Oversee and monitor fixed route, streetcar, and/or paratransit operations to ensure sufficient staffing for orderly passenger movement.
Inspect interior and exterior of coaches, streetcars, and bus stops for general appearance and cleanliness.
Dispatch calls and information to field personnel and coordinate work crew activities.
Communicate and maintain effective communication with field personnel regarding schedules, emergencies, complaints, mechanical problems, breakdowns, work orders, and customer requests.
Utilize application-specific scheduling/dispatching computer programs; use a switchboard, radio system, beeper, or other communication systems.
Investigate and respond to accidents, passenger complaints, and municipal code and city ordinance violations, as assigned.
Provide accurate information to inquiries and respond to complaints, including those from irate individuals.
Ensure that accidents or complaints are properly investigated.
Assist in emergency situations, including traffic control and transporting passengers during breakdowns.
Investigate, enforce, and document municipal code and city ordinance violations, as assigned.
Interact with other departments, supervisors, co-workers, and the public.
Provide depositions on cases involving accidents as necessary.
Issue parking citations.
Assign, schedule, and monitor work of assigned staff.
Appraise employee performances.
Assist in training new employees.
Counsel, motivate, and maintain harmony among staff.
Track attendance, approve or disapprove leave requests, and maintain attendance records.
Enforce personnel rules and regulations, and work behavior standards firmly and impartially.
Promote the observation of safe work practices.
Perform duties of immediate supervisor or subordinate personnel as necessary to ensure continuity of operations during absences.