Transit Superintendent of Operations (Promotional)

City of El Paso•Various Locations within the City of El Paso, TX

2d•Onsite

About The Position

Under direction, assist in planning, coordinating, and supervising transit fixed-route, streetcar operations, or paratransit operations to ensure timely, efficient, and safe customer service. This position is limited to City of El Paso employees presently working within the City of El Paso Sun Metro department.

Requirements

Associate's Degree or higher in Business or Public Administration or a related field or higher
Six (6) years of transit operations experience, including three (3) years in a supervisory capacity.
Valid Texas Class "C" Driver's License or equivalent from another state.
Texas Class “B” Driver’s License (CDL) or equivalent from another state within six (6) months of appointment.
Positions assigned to streetcar operations will be required to obtain a rail certification within sixty (60) days of appointment.
Positions requiring a CDL or positions of a safety sensitive are subject to drug and alcohol testing in accordance with federal regulations.

Responsibilities

Assist in planning, organizing, coordinating, and directing transit fixed-route, streetcar operations, or paratransit operations through subordinate supervisors to ensure timely, efficient, and safe customer service.
Provide guidance and direction to subordinate supervisors in route and shift coverage to ensure timeliness of service, customer satisfaction, and compliance with safety requirements set forth by Federal Transit Administration (FTA) regulations and motor carrier requirements.
Monitor daily operations, meet with route supervisors on service-related issues such as road closures or special assignments, and maintain and analyze complaint files for service improvement.
Issue written or oral instructions to transit supervisors and dispatchers.
Monitor overtime and other operating expenses.
Oversee and monitor fixed-route, streetcar, and paratransit to ensure sufficient staffing to facilitate the orderly movement of passengers.
Investigate and respond to complaints from public officials, other departments, or the general public.
Provide accurate information to inquiries, and respond to complaints, including complaints from individuals who may be irate.
Ensure that accidents or complaints are properly investigated.
Represent the City in administrative hearings.
Interact with other departments, supervisors, co-workers, and the public.
Assign, schedule, and monitor work.
Appraise employee performance and review subordinates' appraisals.
Provide for training and development.
Counsel, motivate, and maintain supervisor-subordinate harmony.
Identify and resolve staff differences, conflicts, and deficiencies.
Investigate grievances, take statements, and make recommendations.
Interview applicants and recommend hiring, discipline, termination, or other employee status changes.
Enforce personnel rules and regulations, and work behavior standards firmly and impartially.
Monitor and ensure equitable distribution of overtime.
Promote the observation of safe work practices.
Monitor sick leave abuse, and oversee vacation sign-up.
Perform duties of immediate supervisor or subordinates to ensure continuity of operations.
Respond to serious accidents or emergencies to ensure proper investigation.
Attend meetings to represent the department, such as the Citizens' Advisory Board, or Workers' Compensation hearings.