Transit Scheduler (Dispatcher)

Regional Municipality of Peel

4d • Onsite

About The Position

TransHelp is Peel Region’s specialized transportation service, providing accessible transit for residents. Dedicated to promoting independence and inclusivity, we offer door-to-door transportation for eligible clients. With a focus on safety, reliability, and customer service we ensure that residents can travel to work, medical appointments, social outings, and other essential destinations across the region. As a transit scheduler you will play a crucial role in ensuring seamless and efficient specialized transportation for residents. Reporting to the Supervisor, you will be responsible for coordinating daily trip schedules, optimizing routes, and ensuring on-time performance for both TransHelp vehicles and contracted vendors.

Requirements

• Degree or Diploma in related discipline (e.g. Transportation, Planning) with at least two years transit scheduling or dispatching experience
• An equivalent combination of education and/or experience may be considered
• Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service
• Organized and able to prioritize work and make decisions in a fast-paced work environment
• Analytical with demonstrated ability to work effectively as a member of a team
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)
• Excellent written and verbal communication skills
• Polished verbal and written communication skills with effective time management
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice To Haves

• Dispatching and scheduling experience with specialized transit would be considered an asset
• Experience using transit scheduling software and Trapeze software would be an asset

Responsibilities

• Regularly review information regarding schedule changes and quickly analyze and modify schedule for additions, cancellations, no-shows, same-day rides, etc
• Scheduling all trips on bus and contracted vendors using most practical and efficient method
• Monitoring trip requests and providing appropriate bus/contracted vendor split
• Accommodating stand-by requests after the booking cut-off time where possible
• Update and maintain schedule templates on a regular basis
• Coordinate and schedule internal and external Charter requests and group bookings
• Providing schedules daily to contracted vendors via fax/email
• Receive and respond to Operator scheduling referrals and investigate, resolve and make recommendations
• Ensures duties are carried out in accordance with the Collective Agreement, TransHelp policies, operating standards, regional policies and relevant legislation
• Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner
• Diligence in accurately reporting incidents, accidents, and safety related concerns to the appropriate members of management
• Utilizes technology and resources to provide accurate information
• Complete and maintain monthly trip reports
• Perform Trend Analysis and bench marking for trips
• Make informed recommendations and provide updates
• Communicate and coordinate with contracted external vendors to meet daily trip demands.
• Sound knowledge of the Regional Municipality of Peel service area with good knowledge of street names and major landmarks including long term care facilities and Senior Day programs

Benefits

• Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan
• 3 weeks of vacation per year
• 3 paid personal days and floating holidays
• Flexible hours
• Annual performance reviews with merit increases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree