Transit Operations Supervisor

Blacksburg, Town of•Blacksburg, VA

7d•Onsite

About The Position

Performs technical and administrative work supervising transit operators, resolving customer complaints, anticipating and resolving hazardous road conditions, maintaining records and files, and related duties. The position operates under the supervision of the Transit Operations Manager and supervises assigned staff. It is classified as essential during designated planned or unplanned events. Shifts may vary and include weekday and weekend mornings, afternoons, and nights. The position is not eligible for telework.

Requirements

High school diploma or GED.
Moderate experience (3–5 years) working in a regional public transit system, or an equivalent combination of education and experience.
Valid Virginia commercial driver's license, Class B with Air Brakes and P endorsement, with a satisfactory driving record.
Thorough knowledge of public transit system administration principles and practices.
Thorough knowledge of hazards and safety precautions in large-scale operations.
General knowledge of business practices applicable to public transit system management.
Ability to plan and supervise the work of others.
Ability to establish and maintain effective working relationships with Authority officials, associates, and the general public.
Ability to communicate ideas effectively orally and in writing.
Must meet drug and alcohol testing requirements for this safety-sensitive position, including pre-employment drug screening.

Responsibilities

Supervise, motivate, and oversee Operators to ensure departmental mission, goals, and objectives are understood and achieved.
Complete Operator evaluations and document disciplinary actions as appropriate.
Monitor the radio system to maintain contact with Operators; control on-street service; implement alternative service and routing due to collisions or detours; coordinate with maintenance to troubleshoot problems with vehicles in service; and respond to emergencies.
Evaluate and revise schedules.
Support investigations of collisions, incidents, and complaints, and maintain related documentation.
Prepare operational reports, monitor the online scheduling program for compliance with hours and communication, maintain pay sheets, and submit road reports as needed.
Serve as liaison between Operators and the general public, other Town departments, and emergency services as needed.
Back up other supervisors, oversee shift changes, and adjust work hours to meet division requirements as needed.
Operate a bus in revenue and non-revenue service as needed.
Provide on-street supervision to ensure compliance with scheduled headways and operating standards, and help Operators forecast potential issues.
Assist with applicant interviews and hiring, as assigned.
Inspect in-service vehicles to ensure they are maintaining scheduled headways.