Transformation Engagement Manager

Crawford & Company•United States,

4h•Remote

About The Position

The Transformation Engagement Manager leads strategic, cross-functional business transformation and process-improvement initiatives to improve business performance, operational effectiveness, and client and employee experiences. The role partners with executives and business leaders to identify opportunities, analyze current performance, define future-state processes, and deliver sustainable, measurable outcomes. It coordinates work across business operations, technology, finance, risk, compliance, and other functions, and turns approved recommendations into executable implementation plans. The position also leads and develops transformation professionals, manages team resources across engagements, and facilitates stakeholder and executive discussions to build alignment and drive decisions. It uses operational, financial, workforce, quality, and customer data and financial models to shape recommendations, business cases, priorities, and value tracking. The manager supports knowledge transfer, training, documentation, and sustainment so that improvements are adopted and owned by the business. The position is remote anywhere in the United States. Travel is required based on business needs and project engagements, and occasional participation in meetings or implementation activities outside standard business hours may be required. The role offers visibility with executive leadership and the opportunity to shape business strategy in a collaborative, innovative, growth-focused environment.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Finance, Engineering, or a related field; equivalent work experience will be considered.
At least 8 years of progressive experience in business transformation, operational excellence, management consulting, program delivery, or a related discipline.
At least 4 years leading complex, cross-functional initiatives.
Personal responsibility for leading implementation and governance of at least two complex, cross-functional initiatives from planning through stabilization and transition to business ownership.
Experience using data-driven strategies, performance measures, and business insights to improve operational performance and confirm results.
Demonstrated ability to lead multidisciplinary teams and influence executives and stakeholders in a complex, matrixed organization.
Strong project-management skills, including management of scope, resources, timelines, dependencies, risks and controls, and outcomes.
Experience directly managing and developing employees, including performance management, coaching, capability building, and resource assignment across complex initiatives.
Ability to assess and redesign processes, delivery models, procedures, and workflows to improve business performance.
Strong analytical and financial acumen, including data analysis, KPI design, business-case development, benefits measurement, and value-realization identification.
Skill in stakeholder and executive facilitation, interviewing, negotiation, and conflict resolution.
Excellent written, verbal, and executive communication skills, including procedure writing, storytelling, and presentation development.
Proficiency in Business Process Model and Notation (BPMN) process documentation standards and experience conducting walkthroughs of complex end-to-end processes.
Strong problem-solving and root-cause-analysis skills, including the ability to connect issues across processes, people, technology, data, risk, and controls.
Experience leading issue remediation and aligning policies, procedures, processes, and operational requirements.
Ability to support workflow automation, tool adoption, knowledge management, and sustainable implementation.
Ability to develop solutions to complicated issues using abstract thinking in new or complex situations.
Ability to build trust, anticipate change impacts on stakeholders, and provide guidance and support that promote readiness, engagement, and sustained adoption.
Occasional travel and participation in meetings or implementation activities outside standard business hours may be required based on engagement needs.

Nice To Haves

One or more relevant certifications, such as PMP, Lean Six Sigma, or a comparable certification in project management, process improvement, transformation, or change management.

Responsibilities

Analyze current-state processes and optimize them while balancing risk management, operational efficiency, and applicability across stakeholder groups.
Develop and manage integrated project plans, including dependencies, risks, issues, decisions, and stakeholder commitments.
Define engagement objectives, scope, deliverables, governance, milestones, resource requirements, and success measures.
Coordinate multiple workstreams and align business operations, technology, finance, risk, compliance, and other enabling functions.
Anticipate delivery challenges, resolve barriers, and escalate issues with clear recommendations and decision requirements.
Synthesize information across functions, processes, data, and stakeholder perspectives into recommendations, business cases, and executive communications; serve as a trusted advisor throughout engagements.
Lead, coach, and develop direct reports through performance expectations, feedback, development planning, stretch assignments, and capability building.
Allocate team resources across engagements according to business priorities, capacity, and development needs.
Plan and facilitate stakeholder and executive interviews, workshops, design sessions, and decision forums to build alignment, resolve conflict, and drive decisions and actions.
Convert approved recommendations into implementation plans with clear ownership, sequencing, and outcome measures.
Evaluate industry best practices and emerging technologies to inform process and operating-model improvements.
Analyze operational, financial, workforce, quality, and customer data to identify performance gaps and improvement opportunities, and develop data-driven recommendations.
Coach initiative owners to define expected value, business outcomes, performance measures, and benefit-tracking approaches; support validation of realized value after implementation.
Facilitate the design of processes, organizational structures, shared services, roles, and ways of working by challenging assumptions and guiding subject-matter experts toward practical solutions.
Use financial models incorporating relevant metrics and business drivers to help develop company priorities; prepare return-on-investment analyses as needed.
Establish knowledge-transfer, documentation, training, and sustainment practices that support business ownership and long-term adoption.
Foster a culture of continuous improvement, innovation, and efficiency.
Perform other related duties as required or requested.