Transfer Center RN

HCA Healthcare•Alexandria, LA

About The Position

The Transfer Center RN coordinates direct admissions and hospital transfers to and from Rapides Regional Medical Center (RRMC) and performs bed management duties. The role works in a customer-centric transfer call center, using electronic service profiles, approved clinical protocols, and healthcare information to respond to callers and support appropriate patient admission and placement. The RN collaborates with team members and on-call physicians, manages transfers, and works to provide an exceptional consumer experience. The position requires knowledge of hospital services and medical staff, proficiency in EMTALA, and the ability to handle complex information and multiple priorities. The RN also assists with collecting and analyzing data on triage issues to support the development and implementation of protocols, policies, and procedures. The role is full-time, mid-shift (11 a.m.–11 p.m.), with rotating weekends.

Requirements

Registered Nurse (RN) or Registered Nurse Diploma.
Five years of nursing experience.
Advanced Cardiac Life Support (ACLS) certification must be obtained within 30 days of employment start date.
Basic Cardiac Life Support (BLS) or CPR for Healthcare Providers certification must be obtained within 30 days of employment start date.
Proficiency in EMTALA.
Exceptional communication and interpersonal skills, including communication with physicians and their offices to coordinate admissions.
Problem-solving skills to determine appropriate courses of action for patients, physicians, and the hospital.
Knowledge of basic hospital services.
Ability to analyze complex information and organize and prioritize multiple complex tasks.
Proficiency with Microsoft Office applications, internet searches, and relevant databases.
Ability to work independently and under pressure and follow through on issues.
Ability to communicate clearly and concisely, verbally and in writing.
Ability to establish and maintain long-term customer relationships by consistently meeting and exceeding expectations.
Ability to work effectively with employees and external parties.

Responsibilities

Coordinate direct admissions and hospital transfers to and from RRMC.
Perform bed management duties and prioritize workload while facilitating transfers.
Respond to callers using electronic service profiles, approved clinical protocols, and healthcare information.
Follow established protocols, policies, procedures, and resources.
Collaborate with team members to support appropriate patient admission and placement and an exceptional consumer experience.
Manage hospital transfers efficiently and effectively.
Consult with on-call physicians about patient care issues, needs, and concerns, and provide advice when appropriate.
Maintain knowledge of the hospitals’ medical staff, services, and special programs.
Assist with collecting, monitoring, evaluating, and analyzing triage data to develop and implement protocols, policies, and procedures.
Model exceptional customer relationship behaviors with physicians, office staff, callers, and fellow employees.
Maintain composure and customer-centric communication with challenging callers.
Adhere to the Code of Conduct philosophy and Mission and Value Statement.
Perform other duties as assigned.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.