Transfer Center Dispatcher | Phone Triage | Le Bonheur Children's | FT | Night

Methodist Le Bonheur Healthcare • Memphis, TN

2d

About The Position

The Transfer Center Dispatcher answers calls to the Transfer Center, gathers information about callers’ needs using computer software, determines the appropriate response, and connects callers with the correct facility, physician, or department. The role triages patient-care problems, provides appropriate instructions to support timely and effective action and quality care, and makes clinical decisions involving triage and patient placement for clinic appointments and hospital procedures. The dispatcher also serves as a liaison between the center and the public and models behavior consistent with the organization’s mission, vision, and values.

The position correctly greets callers and identifies the assistance they need; records caller demographics, call reasons, patient information, transport times, and other relevant details in Transfer Center patient software; uses Conveyant Call Management Software; and dispatches transports and calls in accordance with applicable policies and procedures. This is a full-time night position at Le Bonheur Children's.

Requirements

• Required: Technical degree or diploma as a Paramedic.
• Required: Registered Nurse license in Tennessee.
• Ability to type 45 words per minute accurately.
• Ability to understand and prepare moderately complex written materials, such as patient records.
• Ability to communicate verbally with associates at all levels, management, physicians, patients, and families.
• Ability to work without close supervision and exercise independent judgment in a professional area.
• Ability to work in an interdisciplinary team environment with shared patient and family responsibilities.
• Ability to use computer systems and call center software.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to sit for long periods in a call center environment.
• Good balance and coordination.
• Close visual acuity, including color, depth perception, and field of vision, for activities such as analyzing data, transcribing, viewing a computer terminal, and extensive reading.
• Ability to react quickly and calmly to emergency situations.

Nice To Haves

• Associate degree in Nursing.
• Technical degree or diploma in Advanced Emergency Medical Technician (AEMT), Emergency Medical Technician (EMT), Medical Assistant, Nursing, or Respiratory Therapy.
• 3–5 years of call center experience.
• 1–3 years of EMT, LPN, Paramedic, RN, or RRT experience.
• Nationally Certified Medical Assistant certification from the National Association of Health Professionals.
• AAMA Certified Medical Assistant certification from the American Association of Medical Assistants.
• Registered Respiratory Therapist license in Arkansas, Mississippi, or Tennessee.
• Registered Nurse license in Arkansas or Mississippi.
• Licensed Practical Nurse license in Arkansas, Tennessee, or Mississippi.
• Registered Paramedic certification from the National Registry of Emergency Medical Technicians.
• NCCT Medical Assistant certification from the National Center for Competency Testing.
• Advanced Emergency Medical Technician credential in Tennessee or Mississippi, or from the National Registry of Emergency Medical Technicians.
• AMT Registered Medical Assistant certification from American Medical Technologists.
• Emergency Medical Technician certification from the National Registry of Emergency Medical Technicians.
• Paramedic credential in Mississippi.
• Emergency Medical Personnel credential in Arkansas or Tennessee.
• Certified Clinical Medical Assistant certification from the National Healthcareer Association.

Responsibilities

• Answer and greet Transfer Center callers and quickly determine the type of assistance needed.
• Use Transfer Center patient software to record caller demographics, reason for call, patient information, transport times, and other pertinent information.
• Use Conveyant Call Management Software.
• Dispatch transports in accordance with policy and procedure.
• Dispatch calls correctly and efficiently in accordance with policies and procedures.
• Triage patient-care problems and provide appropriate instructions.
• Make clinical decisions related to triage and patient placement for clinic appointments and hospital procedures.
• Connect callers with the appropriate facility, physician, or department.
• Represent the center as a liaison to the public and model behavior consistent with MLH’s mission, vision, and values.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree